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Job Summary
The Business Markets Learning & Development Analyst is part of the Business Enablement Team and assists with all aspects of training across our organization. The Analyst contributes to & leads in the development presentation and evaluation of all training for sales support and operations teams. As an Enablement Analyst the individual also collaborates with other high-level analysts across multiple organizations to help ensure that Business Markets personnel effectively navigate all the dynamics parts of the day-to-day sales cycle.
Job Description
Key Accountabilities
Develop deliver and evaluate quality training programs relevant to all Business Markets teams.
Maintains online learning program to facilitate training programs and adhere to a curriculum within a hybrid working environment.
Assist in evaluating the effectiveness success and ROI of all training and development programs.
Participate in projects identified for process improvement and enhancement. enhancement.
Assist in process improvement and collateral optimization relevant to position based on team and organizational needs
Stay updated on nationwide energy market events to assist sales & support teams.
Complete all projects in a timely manner ahead of organizational deadlines.
Work flexible hours in a hybrid environment to support delivery of training which may exceed the typical workday or are scheduled outside of normal working hours.
Assists in additional ongoing Enablement Team projects as needed or assigned.
Education Experience & Skill Requirements
Process and detail-oriented with knowledge of training processes related to large commercial sales organizations
Motivated with the capacity to work independently or as part of a team
Strong interpersonal and presentation skills including ability to present to senior leadership
Ability to successfully work in a hybrid environment including mix of virtual and live presentations
Strong project management skills with consistent ability to meet deadlines and achieve assigned metrics
Experience using Microsoft M365 Suite Salesforce and Adobe Tools
2-3 years of related experience
Experience gained through college-level degree programs and/or certifications is applicable to all listed skills.
Ability to travel nationally up to 25% of the time.
Key Metrics
Organization of materials ease of use and adoption of resources by the sales and support teams
Timely completion of all projects both assigned and recommended with accelerated push of training materials to all impacted parties including all sales and support supervisors managers and directors
Reduction of support for repeat items across the organization
Growth of the Business Markets segment while improving desire of all orgs to work with the Enablement Team
Improvement in the culture and empowerment of the sales and support teams
Job Family
Customer Service
Company
Vistra Retail Operations Company
Locations
Irving Texas
Texas
We are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!
If you currently work for Vistra or its subsidiaries please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment including in selection for job opportunities without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information military service protected veteran status or any other consideration protected by federal state or local laws.
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