Adventure Course Guest Services

Guest Service Agent

Location: Whirlpool Adventure Course

This position has an estimated start date of May-June 2026.

Summary

Guest Service Agents are the face of WildPlay Parks playing a crucial role asthewelcoming members of our brand and embodying our pride.Our Guest Service Agents exceed guest expectations by consistently providing exceptional service and going above and beyond. With a friendly confident and informed approach they greet our guests handle reservations manage check-ins promote merchandise and ensure a smooth efficient arrival and departure atourparks.

Tosucceed as a Guest Service Agent you bring a friendly positive and energeticattitude to every interaction. You excel at making people feel welcome and use assertive communication skills to meet each guests needs.Youreproactive taking the initiative tocompletetasks during quieter times and a team player who collaborates seamlessly with others during busier times to enhance the overall guest experience.

Responsibilities and Duties

TheGuest Service Agentsresponsibilities include but arenot limited to:

• Providingpersonalservice that exceedsguestsexpectations

• Givingcorrect informationregardingelementsproductspricing access requirements and promotions

• Followingelement-specific procedures when booking or checking-in guestsand ensuringthat waivers and registration forms arecompleted correctly

• Administeringreservations depositspayments and collectingrequired guest informationfor eachvisit

• Assistingguests in merchandise purchases tracking inventory andmaintainingacleanattractiveand organizedappearance ofallareas

• Maintaininggeneral upkeep ofparkgroundsand buildings
• Assistingin other areas of operation when needed; mayincludein-field marketingand sales guest bookings retail sales and the opening and closing procedures of thepark
• At times acting as ourFood&BeverageAttendantservingand preparing items such as ice cream and other food items to guests.

WildPlay Niagara Falls is committed to fostering an inclusive and equitable workplace. We welcome applications from individuals of all backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation at any stage please contact so that appropriate arrangements can be made.

Please note that this role involves essential physical duties including lifting prolonged standing bending periods of walking etc. Candidates must be able to safely perform these core job requirements.

RequiredQualifications and Skills

• Experience in delivering excellent customer service

• Ability to consistently achievehigh standardsof work in all aspects of the role

• Unfailing attention to detail

• Excellent communication skills

• Good judgmentand strong decision-making skills

• Ability to actbothindependently and as a team player

• Initiative and a proactive approach to general duties that improve the guest experience

• Opennessto feedbackand a positive attitude

• Physical demands include standing sitting and occasional bending/twisting/ kneeling

• Strong verbal communication skills along with active listening

• A positive attitude and openness to feedback

• Bilingualism considered an asset not

Note:On-the-job training will be provided upon employment.

WorkDepartment

GuestServiceAgentsfall under the Guest ServiceDepartment. Theyreportto the Guest ServiceTeam Leadsand Park Management.

Work Schedule

This is classified as aseasonalposition. Ourpeakseason typically runs fromJunetoSeptemberdepending on the weather and the needs of the business.Specific employee contracts are flexible and adaptable to individual availability.

Guest Service Agents work a flexible schedule of full-time and part-time employment.This includes working evenings weekends and holidays at times.

Apply Online: Experience:

Junior IC