Senior Client Support Specialist
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Summary of the Role:
Responsible for being the main point of contact for assigned clients and ensuring the optimal (timely cost-effective) execution of sale contracts while continually providing high-quality service to all involved stakeholders
Responsibilities:
Ensure efficient execution of sale contracts for assigned clients (from offering/sampling phase to delivery) and keep related data up-to-date
Keep assigned client profiles up-to-date and liaise with Inbound teams effectively on related procedural changes where relevant
Issue shipping instruction and logistic documents related to assigned sales (invoices release documents cover letters...) and instruct/ensure upload of related external documents where required
Work closely with relevant internal teams clients brokers and logistic-service providers to ensure 24h customer service data accuracy and efficient coordination (position check effective back-up/ handover etc.)
Work closely with Sales team Inbound teams and Head office to anticipate execution challenges and advise on potential solutions
Advise Sales team on logistic costs for specific sale scenarios and any other logistic aspect of a sales project/ potential business
Monitor assigned clients position & receivables
Qualifications :
Education:
BA or equivalent a focus on Commodity Trading Logistics or Management is a plus
Other certifications are a plus
Experience:
5 years of experience in Logistics & shippingÂ
Experience in an international environment/ global collaboration
Experience in coffee trade logistics is a plus
Experience in Customer Service is a plus
Additional Information :
We offer:
A fun working environment in a fast-growing company
A supportive and collegial team
Unique insights into the coffee world
Potential for growth in a diverse and fascinating sector
A competitive remuneration
Free coffee around the clock
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Jobs for Humanity paves the way to a fairer future for all by connecting historically underrepresented talent to welcoming employers. Through the combination of cutting-edge recruiting technology and expert D&I consultation, Jobs for Humanity makes inclusive hiring seamless, scalable, ... View more
