Correspondence Team Member

The Correspondence Team Member is responsible for managing and responding to written consumer communications including complaints inquiries and requests for information. This role supports the companys commitment to customer satisfaction while ensuring compliance with applicable legal and regulatory requirements.

Team members research and investigate incoming complaints related to company products and services identify appropriate resolutions and provide clear professional written responses. By effectively addressing customer concerns the Correspondence Team helps mitigate risk prevent potential claims and maintain high standards of customer service.

What You Will Do:

• Review research and respond to written consumer complaints and inquiries in a timely and professional manner.
• Utilize company resources effectively to verify information and ensure accuracy and completeness of correspondence.
• Investigate customer concerns related to company products services and experiences.
• Prepare clear accurate and compliant written responses to customers.
• Ensure all correspondence aligns with applicable legal regulatory and company policies.
• Collaborate with internal departments to gather necessary information and resolve issues.
• Maintain accurate documentation and records of customer communications and case resolutions.
• Assist with general information requests and administrative tasks as required.
• Identify patterns or trends in complaints and escalate issues when appropriate.
• Collaborate closely with the Compliance Team on the review and resolution of complaints.
• Perform additional duties projects or tasks as assigned by Management.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

What You Will Bring:

• Proficiency in MS Word Excel and Outlook
• Exceptional communication skills
• Fluency in English. Bilingual a plus - Spanish and/or Portuguese; reading writing and speaking
• Customer service experience One year required
• Timeshare experience preferred
• Quality Assurance experience preferred
• High school diploma or General Education Degree (GED) required.
• Associate or Bachelors degree in English Communications or related field preferred
• Adobe Acrobat knowledge is a plus.
• Strong written and verbal communication skills
• Excellent problem-solving and analytical abilities
• High attention to detail and accuracy
• Ability to manage multiple cases and prioritize tasks effectively
• Professional judgment and ability to handle sensitive or complex customer concerns
• Strong organizational and time-management skills

Additional Information :

Why Westgate

• Comprehensive health benefits medical dental and vision
• Paid Time Off (PTO) vacation sick and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life Disability Accident Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time