Sales Center Team Lead Australia (Contract)

Winnipeg - Canada

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

The Opportunity

1-800-GOT-JUNK is looking for a Sales Center Team Lead to join our growing team!

As part of the Sales Center you will provide coaching and training to our Australian Sales Agents for ongoing skill development through conducting weekly one-on-ones team meetings and tailored development plans. You will build team engagement identify process gaps and build performance initiatives to elevate the delivery of exceptional sales and customer service. When we say Its All About People we mean it. We have created a hybrid work model that helps us get together to Collaborate Celebrate and Connect while enjoying the flexibility of working where it makes sense for you. For this roles duty and responsibility we anticipate that you will be in the office 25% of the time.

Full-time 5 days at 40 hours a week shifts between 1 pm - 9 pm PST Sunday to Thursday.

A Day in the Life

Providing ongoing professional development of all Team members through the use of Individual Development Plans and other applicable tools
Provide guidance direction and demonstration to resolve situations and issues that have been escalated by internal or external clients. Provide accurate answers to policies and procedures
Weekly coaching and agent check-ins. Execute effective coaching practices utilizing role practice goal setting alignment and follow-through
Create an engaging environment fostering positive relationships through meetings chats and quarterly team outings
Responsible for managing each team member against KPIs and sales targets. Individualized documented plan for each agent utilizing trend and quartile performance analysis
Leading and managing Agents to ensure the Sales Center hits all revenue and sales goals through effective conversion cancellation and call-handling practices
Managing absenteeism through daily contacts and application of corrective action per the Attendance Management Program
Ensure integrity and compliance with standards through analysis coaching and corrective action
Identify opportunities to evolve processes and practices be a champion of change
Support special projects and stretch assignments

What You Bring to the Table

Responsible for maximizing sales and customer service performance through performance management of the assigned team including but not limited to: meeting objectives driving engagement activities compliance to attendance punctuality and company policies; and disciplinary actions.
Experience making analytical/data-driven decisions required- Proficient in spreadsheet and data reporting practices
Excellent communication and presentation skills with the ability to synthesize key takeaways and present data-proven results
Detail-oriented analytical and highly organized Self-starter and ability to work in a fast-paced and dynamic environment

The Opportunity1-800-GOT-JUNK is looking for a Sales Center Team Lead to join our growing team!As part of the Sales Center you will provide coaching and training to our Australian Sales Agents for ongoing skill development through conducting weekly one-on-ones team meetings and tailored development ...

The Opportunity

1-800-GOT-JUNK is looking for a Sales Center Team Lead to join our growing team!

Full-time 5 days at 40 hours a week shifts between 1 pm - 9 pm PST Sunday to Thursday.

A Day in the Life

Providing ongoing professional development of all Team members through the use of Individual Development Plans and other applicable tools
Provide guidance direction and demonstration to resolve situations and issues that have been escalated by internal or external clients. Provide accurate answers to policies and procedures
Weekly coaching and agent check-ins. Execute effective coaching practices utilizing role practice goal setting alignment and follow-through
Create an engaging environment fostering positive relationships through meetings chats and quarterly team outings
Responsible for managing each team member against KPIs and sales targets. Individualized documented plan for each agent utilizing trend and quartile performance analysis
Leading and managing Agents to ensure the Sales Center hits all revenue and sales goals through effective conversion cancellation and call-handling practices
Managing absenteeism through daily contacts and application of corrective action per the Attendance Management Program
Ensure integrity and compliance with standards through analysis coaching and corrective action
Identify opportunities to evolve processes and practices be a champion of change
Support special projects and stretch assignments

What You Bring to the Table

Responsible for maximizing sales and customer service performance through performance management of the assigned team including but not limited to: meeting objectives driving engagement activities compliance to attendance punctuality and company policies; and disciplinary actions.
Experience making analytical/data-driven decisions required- Proficient in spreadsheet and data reporting practices
Excellent communication and presentation skills with the ability to synthesize key takeaways and present data-proven results
Detail-oriented analytical and highly organized Self-starter and ability to work in a fast-paced and dynamic environment