Independence and Wellbeing Advisor (Redeployment 22770)

• Suffolk County Council
• Address: Endeavour House Ipswich IP1 2BX - Onsite working
• Salary:25989 per annum (pro rata for part time)
• Hours: Up to 37 hours per week flexible working options available
• Contract:Permanent (9 positions)

At Suffolk County Council collaboration is at the heart of everything we do. As an Independence and Wellbeing Advisor within Customer First you will play a vital role in supporting our communities safeguarding vulnerable people and delivering services that make a real and lasting difference. This is an office-based role at Endeavour House Ipswich.

Reimagine the possibilities.

Your role and responsibilities

As an Independence and Wellbeing Advisor youll be the first point of contact for social care enquiries relating to Suffolk residents. These may include:

• Adult Social Care.
• Children and Young Peoples Services.
• Mental Health referrals.

You will manage a variety of contact channels-including telephone webchat email and online referral forms-to provide clear information practical advice and timely referrals to the appropriate teams.

Your responsibilities:

• Communicating effectively with customers by actively listening asking the right questions and understanding their needs.
• Liaising with a wide range of professionals including police schools ambulance services and other agencies.
• Working collaboratively within a supportive team to deliver excellent customer service.
• Providing accurate advice and seeking clarification where required.
• Demonstrating empathy and sensitivity especially when supporting vulnerable individuals.
• Maintaining accurate up-to-date records to ensure the best possible service delivery.

This role is an excellent opportunity to develop your knowledge of social care while making a meaningful contribution to the Suffolk community.

What you will need

We are looking for someone who brings:

• A genuine passion for social care and improving peoples lives.
• Resilience and confidence in decisionmaking.
• Strong communication and interpersonal skills.
• Good literacy numeracy and IT skills (Explorer Chrome Word Excel Outlook).
• A logical methodical approach to problemsolving.
• An understanding of data protection and safeguarding responsibilities.
• The ability to multitask prioritise effectively and meet deadlines.
• Flexibility and willingness to learn through ongoing training.

You can view a full list of requirements in theJob and Person Profile (Word).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.

The team

Customer First is the central point for all social care enquiries across Suffolk. We are proud to be part of a wider service that protects supports and empowers people in need.

What you can expect:

• A supportive team environment where colleagues work together to share knowledge and expertise.
• A diverse team with varied backgrounds and experience.
• Comprehensive training-both online and facetoface-to help you grow into the role.
• A dedicated mentor and consistent support from your line manager.

If youre ready to join a collaborative servicedriven team and make a meaningful impact wed love to hear from you.

Empowering Everyone

Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality Report.

For more information

Please contact Sian Alexander(she/her)for a casual conversation. You can contact them by emailing or calling .

How to apply

Step 1 -Read the Job and Person Profile (Word).

Step 2 - Click Apply Now to start your online application.

Step 3 -Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.

1. Tell me about a time you had to deal with a vulnerable or distressed customer. How did you handle the situation and what was the outcome.
2. Describe a time when you had to make a quick decision under pressure. What was the situation and what did you do.
3. Describe a situation where you had to manage multiple priorities or tasks. How did you stay organised and meet your deadlines
4. What does excellent customer service mean to you and how do you ensure you deliver it consistently

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application please see our How to Apply page.

We value authentic applications that showcase your genuine skills and experiences so we encourage you to present your own work and ideas throughout the process. You can also read our Using AI in Your Application and Interview guidance to understand acceptable and unacceptable use of AI. If AI is used inappropriately your application may not be progressed.

Do you need any reasonable adjustments to help you to apply If you are disabled and/or have additional support needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team at or. You can find examples of possible adjustments on our Reasonable Adjustment pages. If youre invited to the next stage youll have another chance to request adjustments.

Closing date: 30 March 2026

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.#LI-Onsite