OFFICE OF SUPPORT SERVICES
5874 W Ina Road Tucson AZ 85743

Salary: $28.1875 HRLY/$58630.00 Salary

Grade: 21

Closing Date: April 2 2026

This position the Resource and Referral Unit Supervisor is responsible for managing the referral and resource unit for (Maricopa South or Northeast/Northwest region). The Resource and Referral Unit Supervisor works under direction of the Program Manager of the Statewide Resource and Placement Units following established policies and procedures and is responsible for the timeliness accuracy and quality of work products. This position is responsible for engagement with providers related to issues of referral assignments and supply and demand. This position oversees regional issues and serves as a liaison to Contract Compliance issues relating to supply/demand for the region referral process and creating of service approvals. This position manages the teams that provide support and services to Regional staff and DCS providers. This position assigns work and evaluates performance of subordinates. This position regularly interacts with Regional staff from multiple departments providing technical assistance gathers information solves problems and improves procedures.

• Provide management oversight and day-to-day direction to the resource and referral team. Provides oversight of statewide practices to the team as it relates to client service approvals. Provides support and guidance to subordinates and field staff as it relates to client services. Provides training and support to help develop and improve staffs abilities.
  
• Assigns work to teams. Will regularly evaluates and review work for accuracy and quality of work products. Assists when needed with assignment of service approvals. Evaluates work performance of subordinates. Monitors tracking documents which capture provider availability and current needs of the field- supply and demand of services.
  
• Will assist providers when there are issues related to service approvals will facilitate communication between community provider and field staff and will provide wait list updates.
  
• Serve as Liaison on regional issues and activities. Will work with the compliance unit for issues related to referrals and will advise field staff when vendor performance reports should be initiated.
  
• Providing updates to field and support staff on practice/procedure changes and status updates as related to contracted client service approvals.
  
• Other duties as assigned as related to the position.

Knowledge of:

• Federal laws governing assigned program areas
  
• Policies and procedures established for the work system
  
• Principles and practices of work leadership and management
  
• DCS Case Management System & Contracts
  

Skills in:

• Interpersonal relationships
  
• Complex automated record keeping and tracking systems
  
• Presenting information
  
• Verbal and written communication
  
• Writing and developing documents
  

Ability to:

• Work independently and collectively with colleagues and team members
  
• Contribute to discussions and offer ideas and solutions
  
• Multi-task
  
• Prioritize and organize large quantities of work
  
• Be detail oriented
  
• Coordinate and organize work projects
  
• Train staff
  
• Lead statewide meetings and change priorities on short notice
  
• Maintain working relationships with providers
  
• Negotiate and train while explaining various concepts

Bachelors degree in Social Work or Business Administration preferred. The selected candidate will have at least one (1) year DCS work experience

In-state travel maybe required.

If this position requires driving or the use of a vehicle as an essential function of the job then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R.11)

The ability to secure and maintain an Arizona Fingerprint Clearance Card and the ability to secure and maintain clearance from the DCS Central Registry.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical dental life and short-term disability insurance plans
  
• Top-ranked retirement and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3:42 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans
  

By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting or by email at Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at or by email at The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.