Manager, Product Management- Loss Mitigation
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
About Capital One Canada.
For 30 years weve been on a mission to change banking for good and build relationships by making credit accessible simple intuitive and rewarding. We want to help Canadians succeed with credit because we believe in people in our customers in our associates and in talent like you!
About the Team
Product Managers are tech-savvy pioneers with one eye on whats new and the other on whats next. At Capital One Canada we start with the customer in mind and develop cutting-edge products that serve their needs. Were all-in on the cloud and leaders in the adoption of open-source RESTful APIs microservices and containers. We build our own products and release them with speed and agility.
Product Managers are dedicated problem-solvers who leverage big data agile principles and human insights to re-imagine the way people interact with money creating experiences that simplify and enhance our customers lives.
As a product leader on the Customer Resiliency team youll be working with Product Managers Software Engineers Business Analysts Design Operations and Data Scientists supporting Customer Resiliency strategy within Canada card.
About the Role
As a product leader on the Customer Resiliency team you will lead the product strategy for our Collections program to create game-changing customer experiences and business outcomes. Your primary mission will be to define execute and continuously iterate on customer-centric strategies that help customers get back on track with credit acting as a bridge between technical innovation and business strategy.
This role requires a unique combination of strategic thinking product expertise analytics and executive communication. Youll be a leader among a high-performing team of Product Managers partner with colleagues across Product Technology Design Business Analysis Data Science and Operations and influence senior leaders with data-driven insights. You will be accountable for building product strategies with a clear focus on outcomes trade-offs and long-term resilience.
Your Responsibilities:
As a Product Manager youll be expected to demonstrate proficiency in four key areas:
Human Centered
Youll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product
Youll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision
Business Focused
Youll own and prioritize the product roadmap to deliver on business outcomes working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful
Youll define KPIs for your product and will be responsible for measuring and tracking to those measures with an eye to adjusting and refining your roadmap as the data dictates
Technology Driven
Youll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business
Youll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure youre using the best tool for the job
Transformational Leadership
Youll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams
Basic Qualifications:
At least 5 years of Product Management experience
Experience creating and delivering customer centric data-driven product vision and strategy
A track record of delivering results with significant business and customer impacts
Preferred Qualifications:
Bachelors degree or higher
Experience in financial services technology or operations
Proven ability to build strong partnerships with cross functional partners
Working at Capital One.
Enjoy a hybrid work environment with 3 days in the office. Build a comfortable workspace with our one-time Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.
Live wellphysically financially and emotionally. Receive support for you and those who are most important to you with full coverage for spouses domestic partners and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per yearand much moreyoull discover that Capital One is committed to helping you live your best life.
We may use your information for automated decision making. We may for certain purposes render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Manager
