Continuous Improvement Manager DTV

POSITION SUMMARY

The Manager of Continuous Improvement will oversee the continuous improvement/process engineering efforts for the functional area. This role will manage and develop CI initiatives to support best in class processes and strategies. This position will work with leadership and support partners within other business units to drive best practices and provide operational excellence methodology training and mentoring while using data and change management to drive functional improvements within the organization.

CORE FUNCTIONS

Implement a robust 5S Program:

o Teach 5S methodology to site leadership teams and associates.

o Provide visual standards to various brand locations to maintain awareness for associates; provide standard tools supplies mechanisms to maintain 5S standards.

o Implement 5S program inclusive of zone breakdowns ownership audits and reporting mechanisms.

Implement GEMBA program:

o Teach GEMBA to site leadership teams and associates.

o Establish GEMBA boards tools and routines for the DC network.

o Create feedback loop/communication mechanism for GEMBA findings report outs and associated action item tracking and completion.

Support in the standardization of labor planning/staffing routines tools and mechanisms accounting for planned volume UPMH goals and staffing needs to help drive operational cost control.

Teach site leadership teams how to utilize Plan Do Check Act (PDCA) approach to problem solving.

o Develop and teach PDCA tools and communication plans.

Teach site leadership teams how to perform true root cause analysis to aid in problem solving.

Establish Leadership standard work routines and tools including but not limited to Leader Standard Work (LSW) checklists standardized start-up meeting templates glass wall displays handoff scorecards shift performance reporting.

Standardize the one best way for process execution at a process path/functional level partnering with learning and development to document and train to these defined process details.

Participate in the development and implementation of new cost and process improvement initiatives.

Manage process optimization scope of work inputs assumptions and validation of all optimization projects.

Liaise with various departments including operations learning and development safety quality and customer support to understand and integrate their needs and perspectives when project planning.

Prepare detailed reports on project status challenges and outcomes.

QUALIFICATIONS & REQUIREMENTS

Education and Experience

Bachelors degree in a related field required.

7 years of experience leading large scale cross functional projects required which may include 1-3 years of supervisory experience.

3 years of experience in Continuous Improvement Lean and/or Six Sigma (black belt is a plus) required.

First-hand experience in ecommerce or distribution operations environment preferred.

Experience in delivering robust training.

Proven track record of converting model inputs and outputs into tangible real-world outcomes.

Required Licenses

None.

Skills Abilities and Knowledge

Process path subject matter expertise in a fast-paced distribution center environment.

Strong quantitative and analytical skills used to solve difficult and complex problems.

Proficient in the use of office automation tools including Microsoft Office (Excel Outlook Word PowerPoint Access) Project Management applications and Internet applications.

Ability to read analyze and interpret performance-based data.

Ability to work in both a team environment or independently and comfortable handling some ambiguity.

Ability to meet tight deadlines while supporting various projects.

Ability to work efficiently in a fast-paced changing environment.

Ability to communicate effectively and break down complex topics into clear problem definitions with data-driven recommendations; Able to communicate to a variety of stakeholders and decision-makers at all levels of the organization including ELT members deciding on large scale projects and investments.

Travel

Frequent travel required; ability to travel 50%.

COMPETENCIES

Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change delays or unexpected events.

Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Balances team and individual responsibilities; Exhibits objectivity and openness to other views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyones efforts to succeed.

Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

SUPERVISOR RESPONSIBILITIES

Manager: Plans organizes evaluates and directs the employees within the department function. Has direct reports.

PHYSICAL REQUIREMENTS

This position is subject to Light Work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls require exertion of force greater than that for Sedentary Work and the worker sits most of the time the job is rated for light work.

Physical Activities

This position is subject to the following physical activities: reaching standing walking balancing talking hearing and some lifting.

Visual Acuity

The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; and/or using measurement devices.

Working Conditions

The worker is subject to inside and outside environmental conditions including heat noise vibration and hazards from a distribution-based environment.

Required Experience:

Manager