Customer Support Agent AI Music Video Generator (Part-Time)
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Neural Frames is the leading AI music video generator turning any song into a fully produced music video in minutes. Were bootstrapped profitable and growing fast at over $4M ARR.
Our ambition is to build a category-defining company helping tens of millions of audio creators to visualize their content and promote it online.
As a profitable company there is no VC drama. We are a small ambitious group of people building something people love. We are proud to offer human support to our users and are looking for the next person to build out our support capabilities.
Tasks
Youll be the third member of our customer support team. As the first point of contact for our users youll help them get the most out of the product solve issues quickly and feed insights back into the team. This is a hands-on role with direct exposure to users product and how things actually work behind the scenes.
What youll do:
- Respond to user questions across email chat and community channels
- Troubleshoot issues and help users get unstuck quickly
- Identify patterns in user feedback and flag recurring issues
- Work closely with product and engineering to improve the user experience
- Help build and refine support processes FAQs and documentation
Requirements
What were looking for:
- Experience in customer support or community
- Exceptional written communication in English - mother tongue preferred
- Comfortable working directly with users and solving problems
- Organized and able to manage multiple conversations at once
- Technical curiosity - you dont need to code but youre not afraid to dig into how things work
- Familiarity with AI tools creative software or music/video workflows
- Based in Berlin
Benefits
Bi-weekly team lunches regular team events an annual summer offsite learning & development support productivity tools a one-time headphone budget Deutschlandticket and a 5000 employee referral bonus.
neural frames is dedicated to creating an equitable inclusive and supportive work environment that brings people together from diverse backgrounds experiences and perspectives. Our strength is in our differences. Were proud to be an equal opportunity employer and welcome all applicants as were committed to promoting a culture of opportunity for all.
If youre interested in AI creative tools and working closely with users this is a great way to get involved early and have real impact.
Please apply with your CV. No need for a cover letter just answer the question on why youd be a good fit.
Key Skills
About Company
neural frames is a first-of-its-kind interface built specifically for musicians creators and AI artists to produce stunning original music videos.We are a small fast-growing team based in the heart of Berlin. As a bootstrapped and profitable company we are focused on sustainable growt ... View more
