Nice CXOne Engineer

Plano, TX - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Must Have Technical/Functional Skills

- Design implement and maintain a modern cloud native applications and platforms

- Improve and uphold technical standards for development and operations. This includes coding standards and department best practices.

- Pilot new technologies and adopt emerging ideas from the industry.

- Design and implement scalable NICE CXone solutions including ACD IVR Auto Dialer OMNI Channel Studio Interaction Analytics WFM CRM Integrations Live Vox dialer Medallia surveys and Auto Attendant.

- Hands on experience with developing custom scripts and integrations using NICE CXone Studio.

- Build test and troubleshoot API-based integrations and web services.

- Program using languages such as C# C Java JavaScript and Python to enhance NICE CXone solutions.

- Conduct Unit/system testing and validation to ensure performance scalability and reliability.

- Lead discovery sessions with internal and external stakeholders translating business needs into technical solutions.

- Present technical solutions value propositions and demo experiences to executive stakeholders.

- Knowledge of contact center KPIs workforce optimization AI/IVR integrations and quality management tools.

- Experience in business analysis and process optimization within contact center environments.

- Hands-on experience implementing NICE CXone tools reports dashboards training and call/chat workflows.-

Roles & responsibilities

Design implement and maintain a modern cloud native applications and platforms

Improve and uphold technical standards for development and operations. This includes coding standards and department best practices.

Pilot new technologies and adopt emerging ideas from the industry.

Design and implement scalable NICE CXone solutions including ACD IVR Auto Dialer OMNI Channel Studio Interaction Analytics WFM CRM Integrations Live Vox dialer Medallia surveys and Auto Attendant.

Hands on experience with developing custom scripts and integrations using NICE CXone Studio.

Build test and troubleshoot API-based integrations and web services.

Program using languages such as C# C Java JavaScript and Python to enhance NICE CXone solutions.

Conduct Unit/system testing and validation to ensure performance scalability and reliability.

Lead discovery sessions with internal and external stakeholders translating business needs into technical solutions.

Present technical solutions value propositions and demo experiences to executive stakeholders.

Knowledge of contact center KPIs workforce optimization AI/IVR integrations and quality management tools.

Experience in business analysis and process optimization within contact center environments.

Hands-on experience implementing NICE CXone tools reports dashboards training and call/chat workflows.

Salary Range: $160000 to $180000 per year

Must Have Technical/Functional Skills - Design implement and maintain a modern cloud native applications and platforms - Improve and uphold technical standards for development and operations. This includes coding standards and department best practices. - Pilot new technologies and adopt emerging id...