SRE Engineer Infrastructure DevOps Engineer

Jersey, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

SRE Engineer / Infrastructure DevOps Engineer

Location: Jersey City NJ (On site / Hybrid)

Role Summary

The SRE Engineer will own reliability observability and operational hygiene for the combined telecom program (RRT STIR/SHAKEN). Ensures platform stability across SBC telemetry and hybrid contact center touchpoints (Genesys Amazon Connect migration) with disciplined incident response and change governance through disciplined SRE and DevOps practices.

Why this role exists

To ensure the combined program remains reliable observable and operationally disciplined-particularly important in BFS environments where low latency voice paths SBC telemetry and a hybrid contact center stack (Genesys Amazon Connect migration) must meet stringent uptime incident response and change governance requirements.

Key Responsibilities

Define and monitor SLIs/SLOs for latency availability error rates and signing success/failure signals
Build observability integrations (metrics/logs/alerts) aligned to enterprise monitoring standards and approved platforms
Drive proactive alerting incident response root cause analysis and post incident reliability improvements
Implement operational automation including monitoring/alerting workflows runbook automation and repeatable diagnostics
Enforce production readiness gates and change management discipline; support after hours change windows as needed

Required Qualifications

7 10 years in SRE / DevOps or infrastructure engineering
Strong experience with monitoring alerting and incident response and post incident improvements
Familiarity with highly available low latency systems in regulated environments.
Experience operating in regulated BFS environments

Preferred Qualifications

SRE experience supporting telecom/voice platforms or real time systems
Familiarity with hybrid on prem cloud observability patterns (Genesys Amazon Connect coexistence)
Automation and resiliency testing experience; reliability engineering playbooks
Background in compliance driven operational environments
Experience working in BFS Sector

SRE Engineer / Infrastructure DevOps Engineer Location: Jersey City NJ (On site / Hybrid) Role Summary The SRE Engineer will own reliability observability and operational hygiene for the combined telecom program (RRT STIR/SHAKEN). Ensures platform stability across SBC telemetry and hybrid contact...