Consultant – Full Stack Developer ()

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Consultant Full Stack Developer (Python/Java/.Net)
We are looking for candidate with experience in the field of IT as full stack developer in any of the languages Java Python . In this role you will be required to configure and maintain end to end contact centre using Amazon Connect and AWS services. Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients like customized agent desktop predictive personalized experience. Configure host integrations for IVR and agent desktop.
Responsibilities
Configure and maintain end to end contact centre using Amazon Connect and AWS services.
Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients like customized agent desktop predictive personalized experience.
Configure host integrations for IVR and agent desktop.
Keep up to date with the latest features launched for Amazon Connect and AWS CCI. Test the new features and keep them ready for demo.
Help in creating a prototype for new features required with Amazon Connect for industry requirements.
Build custom demos for industry and vertical requirements.
Training and upskilling the support team.
Review existing clients AWS account and guide optimization of contact centre and AWS billing.
AWS solution architect/sys ops certification
Mandatory Amazon Connect Migration experience with minimum of 3 migrations.
Amazon Connect implementation experience of 3 implementations.
Contact Flow /IVR tree Amazon Connect service quota optimization.
Experience using Customer Profile Tasks Wisdom and Contact Lens for business scenario.

Qualifications we seek in you!
Minimum Qualifications
BE/BTECH/MCA
Must have proven record of service improvements and excellent customer relationship management.
Preferred Qualifications/ Skills
Strong experience with any one of the back-end development languages such as Java or Python
Experience working with database systems such as MySQL PostgreSQL or Oracle or MongoDB.
Know-how of front-end development languages such as HTML CSS and JavaScript.
Hands on experience in developing or integrating APIs such as REST API Web API middleware integrations integration with SSO systems.
Deep understanding of Web services Web hooks REST APIs
Knowledge of version control systems such as Git or SVN
Understanding of the AWS services such as Amazon connect Lex Lambda Amazon Translate Amazon Comprehend DynamoDB Kinesis streams etc.
Hands on experience with developing one or more of below.
oVirtual Agent (Voice / Chat)
oAgent Assist with KB search Next best action Translation / Transcription capabilities
oVoicemail applications
oSMS or social media integration with Contact Center
Excellent problem-solving skills and the ability to think critically and Connect: Business and Technical accreditation.
Mandatory Amazon Connect Migration and implementation experience.
Contact Flow /IVR tree Amazon Connect service quota optimization.
Experience using Customer Profile Tasks Wisdom and Contact Lens for business scenario.
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience:

Contract

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.