Customer Success Ops Specialist

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence inspiring the world to learn communicate and advance faster than ever.

Customer Success Operations Specialist

Role Summary

The Customer Success Operations Specialist is responsible for enabling customer success through operational excellence across the ordertofulfillment lifecycle. This role acts as the voice of the customer ensuring proactive communication accurate execution and crossfunctional alignment to meet customer expectations while supporting revenue supply commitment and service level objectives

The specialist partners closely with Sales Supply Chain Planning Logistics and other internal stakeholders to drive ease of doing business resolve operational issues and continuously improve processes that impact customer experience

Key Responsibilities

Customer & Operational Execution

• Serve as the primary operational point of contact for assigned customers managing inquiries escalations and supply commitments across the order lifecycle
• Proactively monitor backlog demand signals and order status to ensure ontime and accurate fulfillment.
• Execute customer supply commitment processes and align execution to sales and revenue plans.

CrossFunctional Collaboration

• Partner with Sales Supply Chain Planning Logistics and Finance to resolve supply risks demand gaps and execution challenges.
• Communicate customer expectations internally and drive timely actions aligned to service level agreements.
• Support quarterend and critical execution periods through active risk identification and mitigation.

Customer Advocacy & Experience

• Act as the customer advocate ensuring customer needs are clearly understood and represented in internal decisionmaking.
• Build trusted relationships with customers through consistent proactive and transparent communication.
• Support customer business reviews and operational discussions as required.

Analytics Systems & Process Improvement

• Analyze operational data dashboards and reports to identify trends risks and improvement opportunities.
• Leverage ERP and CRM tools (e.g. Salesforce SAP) to manage orders commitments and customer data accurately.
• Participate in continuous improvement initiatives system enhancements and global best practice deployment.

Required Qualifications

• Bachelors degree in Business Supply Chain Operations or related field (or equivalent experience).
• Experience in Customer Success Order Management Sales Operations or Supply Chain Operations.
• Strong analytical and problemsolving skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills with a customercentric mindset.

Preferred Qualifications

• Experience working in a global crossfunctional environment.
• Knowledge of supply chain concepts demand planning and order fulfillment processes.
• Handson experience with ERP/CRM platforms and operational dashboards.
• Continuous improvement or process optimization experience.

Key Skills & Competencies

• Customer advocacy and relationship management
• Crossfunctional collaboration
• Datadriven decision making
• Operational execution and attention to detail
• Proactive communication and ownership mindset

What Success Looks Like

• Customers experience consistent reliable and transparent operational execution.
• Risks and issues are identified early and resolved proactively.
• Strong internal partnerships enable smooth execution across the order lifecycle.
• Continuous improvements enhance ease of doing business and customer satisfaction.

About Micron Technology Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich lifefor all. With a relentless focus on our customers technology leadership and manufacturing and operational excellence Micron delivers a rich portfolio of high-performance DRAM NAND and NOR memory and storage products through our Micron and Crucial brands. Every day the innovations that our people create fuel the data economy enabling advances in artificial intelligence and 5G applications that unleash opportunities from the data center to the intelligent edge and across the client and mobile user experience.

To learn more please visit qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin veteran or disability status.

To request assistance with the application process and/or for reasonable accommodationsplease contact at .

Micron Prohibits the use of child labor and complies with all applicable laws rules regulations and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However all information provided must be accurate and reflect the candidates true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.

Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology Inc.