Resort Experience Director
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Westgate Lakes Resort & Spa is seeking a Resort Experience Director to lead the design execution and continuous improvement of worldclass guest experiences across one of Central Floridas premier resort destinations. The Resort Experience Director will oversee activities entertainment and experiential programming that creates unforgettable moments for guests while reflecting the elevated hospitality standards of the Westgate Resorts brand. The Resort Experience Director plays a highly visible leadership role partnering with resort operations food & beverage marketing and guest services teams to ensure all activities events and onproperty experiences are seamlessly executed. This position is ideal for a hospitality leader with a background in resort cruise or largescale entertainment operations who thrives in a fastpaced guestfacing environment.
As the senior leader of the Resort Experience Department this role is responsible for strategic planning budgeting staffing and performance management across multiple teams and venues. The Director will analyze guest feedback and operational data to continuously refine programming increase guest satisfaction scores and drive positive online reviews. Acting as both a department leader and brand ambassador the Resort Experience Director regularly serves as the Face of the Resort and Master of Ceremonies for signature events ensuring a lively engaging atmosphere that mirrors a luxury cruise experience on land. Success in this role requires strong executive presence creative vision and the ability to motivate diverse teams while balancing operational excellence with memorable guest engagement.
What You Will Do:
- Lead the Resort Experience Department including direct oversight of department managers and team leaders.
- Develop implement and continuously refine a comprehensive program of resort activities entertainment events and excursions.
- Create and sustain an engaging highenergy atmosphere that delivers a luxury cruisestyle guest experience on land.
- Serve as a Westgate brand ambassador modeling service excellence in all guest and team member interactions.
- Collaborate crossfunctionally with Resort Operations Food & Beverage Marketing and Guest Services teams.
- Manage departmental budgets labor planning scheduling and staffing to ensure operational efficiency and service quality.
- Analyze guest satisfaction surveys reviews and feedback trends to drive strategic improvements.
- Recruit train coach and develop leaders and team members fostering a culture of accountability and excellence.
- Address and resolve guest concerns promptly to ensure satisfaction and retention.
- Act as the Face of the Resort and Master of Ceremonies for signature resort events and experiences.
- Establish and enforce departmental policies procedures and safety standards.
- Oversee multiple teams and/or department leaders focusing on goals and strategic planning.
- Perform other duties as assigned.
Qualifications :
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What You Will Bring:
- 10 years of experience in hospitality entertainment resort or cruise operations.
- Minimum of 5 years in a senior leadership or directorlevel role.
- Proven success in strategic planning budgeting and achieving measurable guest satisfaction outcomes.
- Resort or cruise industry experience strongly preferred.
- Bachelors degree preferred.
- CPR and First Aid certification preferred.
- American Red Cross Lifeguard Instructor certification preferred.
- Fluency in English (read write and speak).
- Exceptional leadership communication and interpersonal skills.
- Ability to motivate and manage large diverse teams.
- Strong organizational analytical and creative problemsolving skills.
- Valid drivers license required to operate company golf carts.
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, ... View more
