Guest Activities Manager Twin Farms

The Guest Activities Manager is responsible for leading and executing all aspects of the guest activities and concierge experience at Twin Farms. As a key leader within the Rooms Division this role serves as a primary point of contact for delivering exceptional personalized guest experiences.

This position blends hands-on guest engagement with operational leadership ensuring seamless coordination of recreational programming concierge services and interdepartmental collaboration. The Guest Activities Manager oversees daily operations supports team members and ensures all guest interactions reflect the high-touch anticipatory service standards synonymous with Twin Farms.

Essential Functions

Leadership & Oversight

• Supervise train and support Guest Activities Coordinators and related staff.
• Lead daily operations of the Activities function ensuring smooth execution of all scheduled and ad hoc guest experiences.
• Ensure team adherence to service standards safety protocols and property policies.

Guest Experience & Concierge Services

• Serve as a primary point of contact for guests delivering warm welcomes and personalized service throughout their stay.
• Oversee guest itineraries ensuring all activities reservations and special requests are executed seamlessly.
• Resolve guest concerns promptly and professionally ensuring a high level of satisfaction.
• Maintain and update guest profiles preferences and service notes.

Operations & Coordination

• Coordinate closely with Dining Housekeeping Grounds Maintenance and Reservations to deliver a seamless guest experience.
• Ensure all recreational facilities equipment and activity areas are prepared maintained and presented to Twin Farms standards.
• Oversee inventory maintenance and organization of recreational equipment (bikes kayaks skis etc.).

Activity Programming

• Develop promote and lead recreational activities including outdoor and indoor experiences (e.g. hiking biking skiing snowshoeing canoeing).
• Ensure all activities are executed safely and aligned with guest expectations.
• Support special events including setup and breakdown of activity-related elements and seasonal programming.

Administrative & Compliance

• Maintain accurate records including vehicle logs guest requests and incident reports.
• Ensure compliance with safety standards and proper use of equipment and vehicles.
• Assist with tracking expenses and supporting cost control efforts related to activities and supplies.

Qualifications :

• Demonstrated leadership ability with experience guiding and supporting team members.
• Minimum of 2 years of experience in activities recreation or hospitality operations (lead or supervisory experience preferred).
• Exceptional guest service skills with a polished professional demeanor.
• Strong organizational skills with attention to detail and follow-through.
• Ability to multitask and adapt in a fast-paced ever-changing environment.
• Strong communication skills across departments and with guests.
• Sound judgment and decision-making abilities.
• Physical capability to lift up to 40 lbs and remain active throughout the shift.
• Comfortable operating vehicles and recreational equipment safely.

Education/Training

Valid drivers license with a clean driving record required.

High school diploma or equivalent required; hospitality or related experience preferred.

Working Conditions

Fast-paced physically active environment with both indoor and outdoor responsibilities.

Requires standing walking lifting bending and working in varying weather conditions (snow rain heat).

Schedule includes evenings weekends and holidays.

Occasional need to adjust schedule based on operational needs.

Additional Information :

At Twin Farms we believe that when our team members are genuinely cared for they are empowered to deliver extraordinary hospitality. Our benefits are thoughtfully designed to support well-being provide stability and encourage long-term professional growth.

Compensation:$60000$65000 annually based on experience.

Our benefits include:

• Health dental and vision insurance with employer contributions

• Complimentary life insurance

• 401(k) retirement plan with employer match

• Paid vacation holidays and sick time

• Employee Assistance Program (EAP) with confidential support and resources

• Relocation and travel assistance for select roles

• Daily staff meal

• Training professional development and tuition assistance

• Competitive wages

• Employee referral bonuses

• Exclusive dining and lodging privileges

Because taking care of our people isnt a perk its a tradition.

Remote Work :

No

Employment Type :

Full-time