Configuration Manager

The Configuration Manager is responsible for establishing and maintaining the integrity accuracy and control of organizational configuration items (CIs) across IT systems infrastructure and enterprise environments. This role ensures that configuration management processes support operational stability change control compliance and service delivery excellence.

The ideal candidate is highly organized detail-oriented and experienced in IT service management configuration control and enterprise system governance.

Key Responsibilities

• Develop implement and maintain configuration management policies procedures and standards
• Establish and manage configuration baselines for IT systems infrastructure and applications
• Maintain an accurate Configuration Management Database (CMDB)
• Ensure proper identification control and tracking of configuration items across the enterprise
• Oversee configuration audits and verification activities to ensure data integrity
• Collaborate with change management release management and incident management teams
• Evaluate and approve configuration changes in alignment with governance frameworks
• Support IT operations by ensuring accurate configuration data for troubleshooting and impact analysis
• Integrate configuration management practices with IT service management processes
• Utilize enterprise tools such as ServiceNow or similar systems to manage CMDB and workflows
• Develop reporting and dashboards for configuration status compliance and metrics
• Identify process improvements to enhance configuration accuracy and operational efficiency
• Ensure compliance with internal policies security standards and regulatory requirements

Qualifications

Education

• Bachelors degree in Information Technology Computer Science Information Systems or a related field required

Experience

• 4 to 8 years of experience in configuration management IT operations systems administration or IT service management
• Experience working with enterprise CMDB environments and ITIL-aligned processes preferred

Skills and Competencies

• Strong understanding of configuration management principles and lifecycle control
• Experience with IT service management frameworks and enterprise governance practices
• Proficiency with CMDB tools and enterprise IT platforms
• Strong analytical auditing and problem-solving skills
• Excellent attention to detail and documentation discipline
• Ability to collaborate across technical and non-technical teams
• Strong communication and stakeholder management abilities
• Ability to manage multiple priorities in a structured environment

Compensation

• Annual Salary Range: $90000 to $125000 USD depending on experience certifications and qualification
• Eligibility for performance-based bonuses

Benefits

• Comprehensive medical dental and vision insurance
• 401(k) retirement plan with employer matching
• Paid time off including vacation sick leave and federal holidays
• Remote or hybrid work flexibility depending on organizational needs
• Professional development and certification support (including ITIL and CMDB training)
• Employee wellness and assistance programs
• Life and disability insurance coverage
• Home office or technology stipend where applicable

Work Environment

This role may be performed in a remote hybrid or office-based environment within the United States. The position may require occasional coordination with IT operations teams across different time zones and periodic audits or system reviews.