1st Line UK IT Support Analyst

Can you bring your enthusiasm experience and IT skills to our fantastic IT department Join our team based in Willenhall and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What you would do as our 1st Line IT Support Technician
As a 1st Line IT Support Technician you will provide technical support to internal users ensuring prompt resolution of incidents and requests while delivering exceptional customer service in line with ASSA ABLOYs standards.

You would also:
Act as the first point of contact for IT support via ServiceNow walk ins phone and email logging triaging and resolving incidents in line with SLAs.
Provide technical assistance across all sites (on site and remote) supporting Windows 11 Office 365 business applications and hardware such as laptops printers mobiles and desktops.
Deliver executive level IT support with professionalism discretion and rapid response to minimise operational disruption.
Manage new starter processes including device provisioning account setup and delivering IT inductions to ensure smooth onboarding.
Maintain accurate documentation support user account management via ADX and Entra ID escalate complex issues appropriately and contribute to knowledge base and service improvements while ensuring security and GDPR compliance.

The skills and experience you need
We are looking for someone who has:
Experience in 1st line IT support within fast paced customer focused environments with strong communication skills & professionalism.
Solid knowledge of Microsoft technologies (Windows OS Office 365 Teams SharePoint) and familiarity with Active Directory Exchange Online and remote support tools.
Skills in using ITSM tools such as ServiceNow with an understanding of ITIL principles and service management best practices.
Strong problem solving skills and the ability to work independently and collaboratively.
Commitment for growth and continuous learning; relevant IT certifications (e.g. CompTIA A Microsoft Fundamentals) are desirable.

What we offer

Were passionate about providing amazing opportunities and benefits so you can continue and progress a lifelong career with us heres what we have to offer:

Learning and career development opportunities whether its online learning management training or enhancing your skills.
A competitive salary and incentive schemes.
Variety of benefits including Holiday Flex Cycle 2 Work attractive company pension discount portal recognition scheme and wellbeing program to name just a few!.

We review applications regularly so dont wait

We are building diverse inclusive teams and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe we dont look at any applications sent by email or post. If you have any questions about the role or the process email Nadia Aslam Recruitment Business Partner at

Lets create a safer and more open world - together!

To find out more about us visit

We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.

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