Customer Service Training Specialist
Share
Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for competent and experienced Customer Service Trainers. These professionals will be tasked with augmenting the professional development and communication skills of our employees in our Saudibased customer service settings.
Job PurposeThe essence of this role would be to design and implement modular and comprehensive training programs which are focused on improving interpersonal communication enhancing customer interactions and service delivery. Furthermore the role calls for extensive utilization of adult learning principles and understanding of customer service best practices.
Job Duties and Responsibilities- Design and deliver inclusive and effective training programs tailored to our employees needs
- Regularly assess training needs and constantly evolve the training modules according to the identified areas of improvement
- Consistently enhance professional development and communication skills of staff members within customer service settings
- Evaluate the effectiveness of training programs making adjustments as required
- Position customer service best practices at the core of all training programs
Qualifications :
- Proven experience as a Customer Service Trainer or similar role
- Superb interpersonal communication and interaction abilities
- Proficiency in designing and delivering diverse training programs
- Skilled in adult learning principles and customer service best practices
- Experienced in assessing training needs and so able to efficiently tailor courses to meet specific requirements and objectives
- Exceptional service delivery skills
Remote Work :
No
Employment Type :
Fulltime
About Company
Jobs for Humanity paves the way to a fairer future for all by connecting historically underrepresented talent to welcoming employers. Through the combination of cutting-edge recruiting technology and expert D&I consultation, Jobs for Humanity makes inclusive hiring seamless, scalable, ... View more
