Graduate Management Trainee
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
We are entering a new chapter of disciplined profitable growth. We are sharpening category focus deepening customer relevance and rebuilding our commercial and operational engine for scale.
We believe Customer Experience is not just a support function. it is a strategic capability that can drive revenue productivity and long-term customer loyalty.
As part of this transformation we are launching two venture-building tracks within Customer Experience. Both roles are designed for highly analytical graduates who want to build and scale new capabilities from the ground up.
This is not a traditional graduate rotation.
It is a mission-based build role.
Venture Builder Tracks
Track 1: CS Revenue Lab
Mission: Turn Customer Service into a structured revenue-generating function.
Global brands such as Zappos Chewy Shopify and Glossier have demonstrated that service interactions can drive loyalty increase average order value and unlock incremental revenue.
We are building our own model for the region from zero.
What You Will Build
Revenue Architecture
Identify high-intent customer moments across inbound and outbound journeys
Build upsell cross-sell and win-back frameworks
Define incentive structures aligned to contribution margin
Set conversion and revenue benchmarks
Operating Infrastructure
Implement CRM tracking and reporting dashboards
Create SOPs and QA frameworks
Establish coaching loops and performance cadence
Introduce automation or AI tools where relevant
Commercial Impact
Improve conversion per interaction
Increase revenue per ticket
Strengthen repeat purchase and retention metrics
Ensure positive contribution to unit economics
Track 2: Future of Work Lab Customer Experience
Mission: Redesign Customer Experience workflows using automation process optimization and AI.
Companies like Amazon Shopify and Airbnb have invested heavily in workflow design automation and AI to elevate service from reactive handling to intelligent orchestration.
We are building our own version for the region.
What You Will Build
Workflow Architecture
Audit current CX processes across tools and touchpoints
Identify bottlenecks redundancies and manual dependencies
Redesign workflows for speed clarity and scalability
AI & Automation Deployment
Implement AI copilots and smart routing tools
Automate repetitive interactions where appropriate
Introduce knowledge systems to improve response accuracy
Measure productivity uplift and quality improvements
Operating System Design
Define performance metrics beyond ticket closure
Build dashboards tracking efficiency quality and intelligence
Create SOPs embedding automation by default
Partner with Product and Tech to scale solutions
Who This Role Is For
You are:
Commercially curious and metrics-driven
Energized by building structure from scratch
Comfortable operating in ambiguity
Systems-oriented and analytical
Motivated by ownership and accountability
Requirements
02 years of experience
Strong academic background in Engineering Computer Science Economics Business Analytics Data or a related analytical field
Key Skills
About Company
The region's most trusted online shopping destination for mothers. Built by parents, for parents.
