Product Specialist
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Job Location:
Fort Worth, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Does the ever-changing dynamics of technology excite you Are you driven by the opportunity to make the lives of customers easier by teaching them to use everything they have at their disposal
With the high level of technical interfacing systems on our new vehicles we are looking for a team of six individuals to head up the industrys first Ford Customer Tech Guru Team. You will be working directly with customers on every electronic aspect of the vehicles and how to use them directly with their mobile devices. With everything from Ford SYNC Apple Play Travel Link and many other applications it can be overwhelming to our customers. It will be your job to walk them through and set them up with the application that works best for their everyday lives.
Most people purchasing these vehicles have a hard-enough time just figuring out their phones and the capabilities of it. We are now adding ways to make the mobile devices more capable with the utilization of applications in automobiles. They end up frustrated and feel that they have bought something that they do not even feel like they need. It is our job to put together the applications that can make their lives easier and allow them to enjoy their vehicles as they were meant to be.
Work Days physical requirements and benefits
Rotating Saturdays
Salary with the opportunity to earn bonuses every month
401k
Health insurance
Vacations earned after first year of employment
Ability to move around to all departments in the dealership
Demonstrate and drive vehicles
Be able to work on a computer and tablet daily
Be able to work in all weather conditions
40-hour work week with the exception of special customer events
Experience
One year in a customer service related industry that required you to be in front of customers as a consultant in some fashion
Sales or customer support experience is a plus
Duties and Responsibilities:
Be a part of something bigger than any of us and one of the first ones in the industry on this new innovative thinking
Support sales consultants and service advisors in the demonstration and delivery to our outstanding customers
Work with all types of mobile devices and be able to interface them with the vehicles operating system
Schedule appointments for classes and one on one consultations with customers
Be available to work with the vehicles systems and home wi-fi systems to get every benefit out of their devices
Be a customer advocate and consultant not a salesperson
Greet customers in Sales and Service and introduce them to the Ford SYNC system benefits
Have a full understanding of each vehicle that Ford offers and the specifications of them
Be a master in product knowledge
Deliver customer service that is above anything any customer ever expected
Provides comprehensive product information throughout the sales process including vehicle configuration product presentation test drive delivery/handover and customer service after purchase
Be able to troubleshoot issues over the phone and guide customers to the correct process to fix any issues
Call our customers to set up workshops and one on one classes for all technology on the vehicles
Required Experience:
IC
Key Skills
About Company
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