API Support Analyst I

Kraków - Poland

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Powering the agentic revolution in travel. Sabre is an AI-native technology leader backed by one of the worlds largest travel data clouds. Built on an open modular cloud-native architecture Sabre serves as the backbone for both established leaders and bold new disruptors guiding them to the next age of travel retailing through intelligent connected and personalized experiences. With AI at its core and operating at unparalleled scale Sabre transforms insights into innovation empowering airlines hoteliers agencies and other partners to retail distribute and fulfill travel worldwide.

At Sabre our API Support team plays a key role in enabling innovation across the travel industry. We partner with global and online travel agencies startups and development companies to help them integrate Sabres powerful APIs into their platforms. Our team is the first line of technical support for developers and customers building next-generation travel solutions. We combine deep technical expertise with a customer-first mindset to troubleshoot complex issues guide integrations and ensure a seamless experience with Sabres technology. If youre passionate about solving problems working with cutting-edge APIs and making a real impact in travel tech this is the place for you lets get going!

Role and Responsibilities

Responsible for delivering advanced support resolving complex issues and providing technical guidance to Sabres online customers.
Works with developers who are building new applications that consume Sabre APIs customer representatives and internal teams contributing to service improvement support and strategic initiatives.
Serves as the first point of contact for online customers providing guidance on the use of Sabre APIs and tools used in the integration and deployment of their online site.
This process involves validating XML files and schemas and reproducing customer scenarios in order to debug and/or find possible system bugs.
Investigate and analyze non-conforming SOAP and REST requests providing guidance to users on issue analysis and resolution.
Involved in customer projects.

Whats in it for you

Working with some of the biggest Global and Online travel agencies as well as development companies in the industry.
Opportunity to do something that has a high impact and is game-changing in our industry.
Be part of one of the worlds largest Travel and Technology Companies.

Qualifications and Education Requirements

Desire to work in a strategic problem-solving and customer focused role.
Excellent communication skills (written and verbal).
Proficient fluency in written and spoken English is required.
Ability to learn and share knowledge easily over a short period of time.
Attention to detail and ability to multi-task.
Ability to work in a team environment.

Nice To Have Skills

Advanced expertise in technical languages such as XML SOAP REST or HTML.
Sabre domain knowledge is a plus.
Ability to convey complex information clearly in writing producing technical documents and user guides.
Students or fresh graduates in Computer Science Engineering or a related subject.
Knowledge of web development/programming languages.

Work arrangements

Hybrid working mode; 3 chosen days from the office in a week
Flexible working hours: Maintain your work-life balance by adjusting your working hours to your needs

Paid time off

Year-End-Break:enjoy additionalfully paid days offduring the last week of the year
Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.
Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

My Benefit platform/Multisport card:enjoy the benefit cafeteria system and use popular sport card
Tax deduction: take the opportunity to claim deductible costs reducing your income tax
Employee Capital Plans:profit from long-term saving scheme co-financed by Sabre and the State Treasury
Baby Bonus:benefit from one-time allowance on childbirth or adoption
Say Thanks program:collect points on recognition program and transfer them to wide variety of gifts and services

Health and wellness

Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services
Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package
Employee Assistance Program: find help in free confidential program with a certified counselor
Mindfulness & meditation apps: take care of your mental and physical health
Life insurance: sign up for free high coverage life insurance program

Career development

Professional development:access to e-learning platforms as well as join Sabre live learning sessions
Certification and tuition reimbursement
Our Communities:join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group Innovation Lab Community Women in Technology SOLVE!T and many more)

And more

Car and bike parking
Fun & Relax zone in modern office: enjoy electronic tables to work foosball ping pong pool table swings massage chairs and terraces to admire a panoramic view of Kraków. We have parents rooms as well
No dress code
Innovation Lab: access Augmented Reality & Virtual Reality equipment Robot construction kit 3D printers and many more
Attractive Referral Bonus:earn $2500 USD for every hired referral

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.

Sabre is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex gender identity sexual orientation disability status protected veteran status or any other characteristic protected by law.

#LI-Hybrid#LI-KG1

Required Experience:

Powering the agentic revolution in travel. Sabre is an AI-native technology leader backed by one of the worlds largest travel data clouds. Built on an open modular cloud-native architecture Sabre serves as the backbone for both established leaders and bold new disruptors guiding them to the next age...

Role and Responsibilities

Responsible for delivering advanced support resolving complex issues and providing technical guidance to Sabres online customers.
Works with developers who are building new applications that consume Sabre APIs customer representatives and internal teams contributing to service improvement support and strategic initiatives.
Serves as the first point of contact for online customers providing guidance on the use of Sabre APIs and tools used in the integration and deployment of their online site.
This process involves validating XML files and schemas and reproducing customer scenarios in order to debug and/or find possible system bugs.
Investigate and analyze non-conforming SOAP and REST requests providing guidance to users on issue analysis and resolution.
Involved in customer projects.

Whats in it for you

Working with some of the biggest Global and Online travel agencies as well as development companies in the industry.
Opportunity to do something that has a high impact and is game-changing in our industry.
Be part of one of the worlds largest Travel and Technology Companies.

Qualifications and Education Requirements

Desire to work in a strategic problem-solving and customer focused role.
Excellent communication skills (written and verbal).
Proficient fluency in written and spoken English is required.
Ability to learn and share knowledge easily over a short period of time.
Attention to detail and ability to multi-task.
Ability to work in a team environment.

Nice To Have Skills

Advanced expertise in technical languages such as XML SOAP REST or HTML.
Sabre domain knowledge is a plus.
Ability to convey complex information clearly in writing producing technical documents and user guides.
Students or fresh graduates in Computer Science Engineering or a related subject.
Knowledge of web development/programming languages.

Work arrangements

Hybrid working mode; 3 chosen days from the office in a week
Flexible working hours: Maintain your work-life balance by adjusting your working hours to your needs

Paid time off

Year-End-Break:enjoy additionalfully paid days offduring the last week of the year
Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.
Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

My Benefit platform/Multisport card:enjoy the benefit cafeteria system and use popular sport card
Tax deduction: take the opportunity to claim deductible costs reducing your income tax
Employee Capital Plans:profit from long-term saving scheme co-financed by Sabre and the State Treasury
Baby Bonus:benefit from one-time allowance on childbirth or adoption
Say Thanks program:collect points on recognition program and transfer them to wide variety of gifts and services

Health and wellness

Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services
Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package
Employee Assistance Program: find help in free confidential program with a certified counselor
Mindfulness & meditation apps: take care of your mental and physical health
Life insurance: sign up for free high coverage life insurance program

Career development

Professional development:access to e-learning platforms as well as join Sabre live learning sessions
Certification and tuition reimbursement
Our Communities:join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group Innovation Lab Community Women in Technology SOLVE!T and many more)

And more

Car and bike parking
Fun & Relax zone in modern office: enjoy electronic tables to work foosball ping pong pool table swings massage chairs and terraces to admire a panoramic view of Kraków. We have parents rooms as well
No dress code
Innovation Lab: access Augmented Reality & Virtual Reality equipment Robot construction kit 3D printers and many more
Attractive Referral Bonus:earn $2500 USD for every hired referral

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.

#LI-Hybrid#LI-KG1

Required Experience:

Key Skills

Apply Now

About Company

Sabre

Sabre Corporation is a travel technology company based in Southlake, Texas. It is the largest Global Distribution Systems provider for air bookings in North America. American Airlines founded the company in 1960, and it was spun off in 2000.

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click