ServiceNow Systems Administrator
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Job Location:
Las Vegas, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Fusion HCR is Hiring!
Position: ServiceNow Systems Administrator (Platform Support)
Location: Onsite Las Vegas NV
Type: Direct Hire
Industry: Gaming & Hospitality
Position Overview
Fusion HCR is seeking a ServiceNow Systems Administrator to support and enhance the organizations ServiceNow platform and related IT systems within a fast-paced gaming and hospitality environment.
This role is ideal for a hands-on ServiceNow professional who has experience configuring troubleshooting and maintaining the platform not just using it. The engineer will support day-to-day operations help resolve platform issues assist with integrations and ensure ServiceNow is optimized to support IT service delivery.
This is a mid-level role focused on administration support and continuous improvement of ServiceNow working closely with IT Operations Infrastructure and vendors.
Key Responsibilities
ServiceNow Platform Administration & Support
Configuration & Enhancements
Integrations & System Connectivity
Operational & Infrastructure Support
Documentation & Process Improvement
Qualifications
Required Experience
Technical Skills
Experience with:
General knowledge of:
Preferred
Education
Additional Requirements
Why This Role
Position: ServiceNow Systems Administrator (Platform Support)
Location: Onsite Las Vegas NV
Type: Direct Hire
Industry: Gaming & Hospitality
Position Overview
Fusion HCR is seeking a ServiceNow Systems Administrator to support and enhance the organizations ServiceNow platform and related IT systems within a fast-paced gaming and hospitality environment.
This role is ideal for a hands-on ServiceNow professional who has experience configuring troubleshooting and maintaining the platform not just using it. The engineer will support day-to-day operations help resolve platform issues assist with integrations and ensure ServiceNow is optimized to support IT service delivery.
This is a mid-level role focused on administration support and continuous improvement of ServiceNow working closely with IT Operations Infrastructure and vendors.
Key Responsibilities
ServiceNow Platform Administration & Support
- Administer and support the ServiceNow platform (primarily ITSM modules such as Incident Problem Change and Service Catalog)
- Troubleshoot and resolve platform issues workflows and performance concerns
- Configure forms fields workflows business rules and basic scripting as needed
- Assist in maintaining CMDB accuracy and data integrity
- Monitor system performance and ensure platform reliability and uptime
Configuration & Enhancements
- Support enhancements to ServiceNow modules and functionality based on business needs
- Assist with workflow automation and process improvements
- Participate in ServiceNow upgrades patches and releases
- Maintain and enforce platform configuration standards and best practices
Integrations & System Connectivity
- Assist with integrations between ServiceNow and other systems (Active Directory monitoring tools endpoint management tools etc.)
- Work with vendors and internal teams to troubleshoot integration issues
- Support API-based connections and data flows between systems
Operational & Infrastructure Support
- Provide tier 2 support for IT systems and applications as needed
- Support core infrastructure services such as:
- Active Directory
- DNS / DHCP
- Group Policy
- Assist with system deployments and application rollouts
Documentation & Process Improvement
- Develop and maintain documentation for ServiceNow configurations workflows and procedures
- Contribute to improving IT processes and operational efficiency
- Serve as a technical resource for IT Operations and support teams
Qualifications
Required Experience
- 25 years of experience in IT Systems Administration or Application Support
- Hands-on experience administering or supporting ServiceNow (not just end-user)
- Experience troubleshooting ServiceNow workflows incidents and configurations
- Familiarity with ITSM processes (Incident Problem Change Management)
- Experience working in a production / enterprise environment
Technical Skills
Experience with:
- ServiceNow configuration (forms workflows business rules)
- Basic scripting (JavaScript within ServiceNow is a plus)
- Active Directory and user management
- Exposure to integrations (APIs directory services monitoring tools) is a plus
General knowledge of:
- Windows environments
- Infrastructure services (DNS DHCP)
Preferred
- ServiceNow Certification (CSA Certified System Administrator preferred)
- Experience in gaming hospitality or 24/7 operations environments
- Exposure to CMDB and asset management within ServiceNow
Education
- Bachelors degree in IT Computer Science or related field or equivalent experience
Additional Requirements
- Must be able to pass a background check in accordance with gaming regulations
- Strong communication and documentation skills
- Ability to work onsite in Las Vegas NV
Why This Role
- Hands-on ownership of a critical enterprise platform
- Opportunity to grow deeper into ServiceNow engineering and integrations
- Work in a high-availability fast-paced casino environment
- Strong exposure to both application and infrastructure teams
Required Experience:
Unclear Seniority
Key Skills
- Computer Science
- Active Directory
- Computer information Technology
- PowerShell
- OS
- Windows
- Database
- SCCM
- Linux
- SAN
- Troubleshoot
- Backup
- Setup
- Technical Support
- UNIX
About Company
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