Parking Ambassador
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
About Us:
One of the reasons why we are the nations leading parking management expert is because we recognize that people are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years we understand what it means to earn Every Thank You which is treating our clients partners guests and team members with utmost respect and courtesy. As one of the largest privately held management companies we have the experience passion and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.
Culture:
We have a strong distinctive culture a culture that is heavily influenced by a shared vision style and values. Our company values are the glue that binds our business clients and team members. There are some common traits that contribute to our unique culture. Clear values caring loyalty humility and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers clients suppliers and team members. We guard these values and attributes fiercely.
About the Position:
We are seeking a customer-focused and dependable Parking Ambassador to serve as the frontline representative of our parking operations. This role is responsible for creating exceptional guest experiences while ensuring safe secure and efficient parking facility operations. The Parking Ambassador engages with customers at entry and exits provides vehicle assistance supports cashier functions and monitors Parking Revenue Control System (PRCS) performance.
Accountability
- Maintain consistent oversight of assigned areas to ensure operational continuity safety and security.
- Conduct parking lot counts and occupancy tracking to support availability management.
- Perform daily inspections of parking facilities to identify hazards maintenance issues or suspicious activity.
- Complete accurate daily logs reports audits and documentation.
- Inspect and perform Level 1 troubleshooting of PRCS equipment to minimize downtime.
Communication
- Greet customers professionally ensuring a positive first and last impression.
- Provide clear guidance on ticketing QR code scanning reservations and payment options.
- Address customer concerns and complaints promptly and courteously.
- Coordinate with team members supervisors and vendor partners to resolve issues efficiently.
- Use Microsoft Outlook Teams and Excel to communicate updates and operational reports.
Family
- Foster a welcoming respectful and supportive environment for guests and colleagues.
- Provide comfort and reassurance to customers experiencing vehicle issues or delays.
- Support cashier staff by providing coverage approvals and break relief.
- Collaborate with team members to maintain seamless customer service and facility operations.
Exceptional service
- Deliver outstanding hospitality and customer assistance at entry and exit plazas.
- Assist customers with scanning issues ticket insertion payment processing and reservation validation.
- Help locate vehicles using Parking Guidance Systems or ACE vehicles.
- Provide vehicle assistance including jump starts tire inflations and lockout coordination.
- Direct traffic during peak periods to improve flow and reduce congestion.
Profitability
- Support revenue integrity through cashier approvals audits and PRCS monitoring.
- Ensure accurate transaction handling including manual credit card entries and ISFs.
- Assist with lot closures redirections and signage deployment to maximize occupancy efficiency.
- Protect and manage parking assets by securing designated spaces for operational projects.
About YOU:
The ideal candidate will have a strong background in customer service and technology.
- Minimum 1 year of customer service experience (hospitality retail airport or related field preferred).
- Strong interpersonal and communication skills with a customer-first mindset.
- Ability to remain calm professional and solution-oriented in high-volume environments.
- Basic mechanical aptitude (jump starts tire inflations light troubleshooting).
- Strong technology skills including proficiency with:
- MS Outlook
- Gmail
- Excel
- MS Teams
- Ability to walk stand and work outdoors in varying weather conditions for the scheduled shift duration.
What We Can Offer You for All Your Hard Work (based on eligibility requirements)
- Medical dental vision life insurance coverage
- Flexible Spending Accounts
- 401k
- Vacation/Sick
- Holiday
- Discount programs
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. As part of this commitment Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed please email: describing the accommodation.
Key Skills
About Company
ACE Mobility Solutions is a division of ACE Parking Management, Inc., a leading provider of parking and transportation management services working with over 500 locations across America. Based in Southern California, ACE brings over 70 years of expertise to a diverse range of clients ... View more
