Quick Lube Service Advisor
Share
Job Location:
Harrison, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Quick Lane Service Advisor is responsible for delivering excellent customer service while efficiently managing vehicle maintenance and light repair services. This role serves as the primary point of contact between customers and the service team ensuring accurate vehicle write-ups recommending maintenance services and coordinating timely completion of work.
Key Responsibilities
- Greet customer promptly and professionally upon arrival
- Listen carefully to customer concerns and document vehicle issues accurately
- Build trust with customers to promote long term relationships
- Provide clear explanations of recommended services and repairs
- Keep customers informed throughout the service process including delays or changes
- Ensure a high level of customer satisfaction and handle concerns or complains effectively
- Present estimates and gain customer approval for work to be completed
Repair Order Management
- Open and close repair orders ( ROs) accurately andefficiently
- Ensure all customer and vehicle information is correct and complete
- Clearly document customer concerns and technician findings
- Monitor repair progress and communicate with technicians and parts department
- Review completed work orders with customer and explain charges
Operational Efficiency
- Schedule service appointments to maximize shop productivity
- Ensure timely vehicle delivery and minimize wait times
Administrative Duties
- Process payments and explain invoices
- Maintain records of customer interactions and service history
- Follow dealership policies procedures and manufacturer standards
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Cronin Ford is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employe...
