The Foreign Language Medical Interpreter provides accurate consecutive and/or simultaneous interpretation for patients with Limited English Proficiency (LEP) and their families to ensure clear complete and culturally appropriate communication throughout the continuum of care.

Serving as both a language specialist and cultural liaison the interpreter promotes understanding between patients and healthcare providers supports equitable care delivery and ensures adherence to regulatory requirements and professional standards. This role also participates in departmental education documentation and performance improvement initiatives.

RESPONSIBILITIES

Language Interpretation

• Provide accurate interpretation during medical encounters using consecutive simultaneous and sight translation techniques.

• Deliver over-the-phone (OPI) and video remote interpretation (VRI) services when in-person interpretation is unavailable.

• Support communication across a variety of clinical environments including surgery trauma mental health palliative care and discharge planning.

Cultural Mediation

• Serve as a cultural liaison to bridge communication gaps between patients and healthcare teams.

• Provide insight to healthcare providers regarding cultural considerations that may influence patient care and decision-making.

Documentation and Compliance

• Maintain accurate records of interpretation encounters including service type duration and location.

• Ensure adherence to HIPAA the National Code of Ethics for Interpreters in Health Care and Emory Healthcare policies and procedures.

Professional Development and Mentorship

• Participate in continuing education quality improvement initiatives and competency validation activities.

• Mentor newly hired interpreters and participate in peer review processes.

• Assist in providing training and education to staff regarding language access compliance and interpreter service procedures.

Operational Support

• Assist with interpreter scheduling and dispatch functions during periods of low service volume.

• Support deployment maintenance and troubleshooting of interpretation equipment including phones tablets/iPads and VRI devices.

Patient and Family Support

• Provide support to patients and families by facilitating communication and assisting with navigation of healthcare services when appropriate.

• Participate in on-call or after-hours interpretation coverage as needed.

Work Environment

Work Type:
Onsite employee

Travel:
Travel is required between Emory Healthcare operating units and affiliated locations.

MINIMUM QUALIFICATIONS

Education

High School Diploma or equivalent.

Experience

• Two (2) years of experience in a healthcare medical customer service advocacy or related field.

• At least one (1) year of experience in medical interpretation.

Training

Completion of a 4060 hour Medical Interpreter Training Program such as:

• Bridging the Gap

• ALTA Language Services

• Language Line Academy

Knowledge Skills and Abilities (Required)

• Demonstrated proficiency in English and the target language (speaking reading and writing) with emphasis on medical terminology.

• Language proficiency validated through a third-party Interpreter Skills Test (IST).

• Ability to maintain accuracy neutrality and confidentiality during interpretation encounters.

• Strong interpersonal and communication skills in a healthcare environment.

Preferred Qualifications

Education

Associates Degree in:

• Business

• Foreign Language

• Healthcare Administration

• Or a related field

Experience

• Four (4) years of relevant experience in medical interpretation or a healthcare setting.

• Experience delivering interpreter-related training or education.

Certification

• Certified Medical Interpreter (CMI) National Board of Certification for Medical Interpreters (NBCMI) or

• Certified Healthcare Interpreter (CHI) Certification Commission for Healthcare Interpreters (CCHI)

Knowledge Skills and Abilities (Preferred)

• Broad knowledge of medical terminology and healthcare systems.

• Understanding of cultural humility and healthcare system navigation.

• Proficiency with Microsoft Office Suite and interpreter technology platforms.

• Ability to maintain professionalism composure and accuracy in high-pressure environments.

PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs. 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking Occasional sitting Close eye work (computers typing reading writing) Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste chemicals/gases/fumes/vapors Communicable diseases Electrical shock Floor Surfaces Hot/Cold Temperatures Indoor/Outdoor conditions Latex Lighting Patient care/handling injuries Radiation Shift work Travel may be required. Use of personal protective equipment including respirators environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.