Job Expectations

Build your career and Australias future.

Not many people can say they are working on building Australias future. With us youll be doing just that leaving a legacy for all Australians. Plus theres equal employment great training and true flexible working arrangements.

We have an exciting opportunity at nbn as the Network Engineer Network Management Centre (NMC) reporting to a Network Manager NMC.

A bit about your role

The Network Management Centre (NMC) is responsible for managing the availability of the nbn network meeting Wholesale Broadband Agreement (WBA) uptime targets and supporting exceptional customer outcomes during unplanned network and service events.

As a Network Engineer NMC you play a critical role in providing technical expertise across all nbnmanaged technologies and in the continuous development and improvement of network restoration processes. Working within a 24x7 operational environment you support automation and simplification initiatives and collaborate closely with Delivery Partners and internal stakeholders to resolve complex issues escalations and emergency events.

The role is accountable for the endtoend management of Network Incidents Escalated Service Incidents and HighPriority NetworkatRisk events. This includes coordinating internal external and senior stakeholder escalations supporting Enterprise and Government services and consolidating outage activities to deliver effective customer and business outcomes.

This position requires the ongoing development of broad technologyagnostic capability with sufficient depth to operate autonomously across Core Aggregation and MultiTechnology Mix (MTM) environments including Access technologies.
This role requires an ability to work in a 24x7x365 shift environment in a rotating roster working public holidays as rostered.

A bit about you

The role requires strong experience in telecommunications or network operational environments with demonstrated technical competence and experience working with telecommunications systems and tools.

The candidate should have experience working in a 24x7x365 rotating shift roster environment with the ability to operate effectively under pressure and manage competing priorities in a highly structured operational setting.

You should hold industryrecognised certification in routing switching and other core aggregation technologies along with Access technologies including HFC and FTTx. Having ITIL v3 Foundation certification or working experience within an ITIL environment is preferred.

You bring working knowledge and endtoend understanding of these technologies and relevant network protocols enabling you to diagnose coordinate and resolve complex network and service incidents across multiple technology domains.

The role demands high attention to detail a processdriven approach highlevel negotiation skills and excellent written and verbal communication skills with the ability to engage effectively with stakeholders at all levels and work autonomously in a critical operational environment.

Life at nbn

To be part of nbn is to be part of something bigger. Theres so much more from here. Our pioneering spirit drives us forward every day. Together we help lift the digital capability of the nation by building and connecting Australias best fibre infrastructure into homes and businesses plus places and things everywhere. Were continuing to create Australias networka network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive flexible and supportive workplace where everyone can feel heard valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages nationalities abilities and cultures. Thats why we have a Reconciliation Action Plan Accessibility & Inclusion Plan offer 18 weeks of paid parental leave are a Pride in Diversity Gold Employer for three years running and have active employee-led diversity pillars.Click here to see our list of employee benefitsand why were recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process please dont hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at. Please note this line is dedicated to accessibility-related enquiries for the purposes of recruitment and only enquiries related to accessibility adjustments will be answered. For other matters please visit ourContact Uspage on our website.

Where to from here

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. We encourage you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!

Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this is a 10 months Fixed-term opportunity and applications for this role will close at midnight Sunday 29th of March 2026.

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