Manager of Program Development CRCL Comox Valley

AVI Health & Community Services (AVI) is a multidisciplinary community-based organization providing HIV hepatitis C harm reduction and mental health services on Vancouver Island. AVI works within a social justice and health promotion framework to ensure equity and access to services for the North Island AVI provide services in the Comox Valley on the lands of the Kómoks First Nation and in Campbell River on the lands of the Wei Wai Kum First Nation and Wei Wai Kai First Nation. Current programs include harm reduction education and distribution positive wellness health promotion prescribed Alternatives (PA) and mental health crisis response.

Join our supportive dedicated and client-centred team in promoting the health dignity and well-being of all people affected by HIV HCV and substance use by delivering sex-positive and harm reduction-based education prevention and/or support services.

The Crisis Response Community Lead (CRCL) is a community-led mobile crisis response to mental health crises delivered by individuals with mental health expertise and lived and living experience. The model uses a person-centered trauma-informed approach to support individuals in crisis and connect them to appropriate community services.

CRCL operates in relationship with Kómoks First Nation and is grounded in respectful collaboration with Indigenous partners recognizing Indigenous governance cultural safety and the importance of community-informed service delivery within the territories we serve.

Job Summary

The Manager of Program Development is responsible for supporting program quality performance and continuous improvement within CRCL. This role helps ensure services remain aligned with CRCL standards funder requirements and organizational policies.

Working in shared leadership with the Manager of Program Delivery this position contributes program monitoring system insight and strategic recommendations that support effective responsive and accountable service delivery.

The role supports program learning by participating in critical incident reviews contributing to onboarding and training alignment and providing program-level insight that helps strengthen practice standards and service consistency.

In addition to maintaining key community relationships the Manager analyzes program data service trends and stakeholder feedback to identify opportunities for improvement and inform thoughtful sustainable program development.

Key Responsibilities

Program Monitoring

• Monitor service data call volume documentation quality and performance indicators to ensure alignment with CRCL standards.
• Identify emerging trends service pressures risks and gaps impacting program delivery.
• Monitor program expenditures to ensure spending aligns with approved budgets funding parameters and operational priorities.
• Maintain reporting readiness and prepare concise internal summaries of program performance.
• Lead the preparation and submission of monthly and quarterly reports to funders and stakeholders ensuring accuracy analysis and compliance.
• Forecast staffing and training needs based on service demand funding parameters and program growth.
• Organize and co-lead recruitment planning and role design to ensure workforce capacity aligns with program standards and service expectations.
• Support staff following critical incidents including participation in structured debriefs to identify learning risk and quality considerations.

Quality Assurance

• Lead regular internal file reviews and documentation audits.
• Develop and maintain simple quality review tools and checklists.
• Ensure compliance with CRCL standards funder requirements and organizational policies.
• Identify areas requiring improvement and outline clear next steps.
• Track follow-up actions and monitor progress.
• Support preparation for funder reviews or external evaluations.

Training Development & Learning Support

• Identify training needs based on audits service trends and community feedback.
• Develop organize and facilitate internal trainings aligned with CRCL standards and best practice.
• Create and update training materials tools and onboarding content as needed.
• Maintain and coordinate an annual training calendar.
• Lead structured case reviews and team learning sessions.
• Evaluate training effectiveness and adjust content accordingly.
• Work collaboratively with the Manager of Program Delivery to strengthen practice consistency and skill development.
• Assist in identifying staff development needs and coordinating appropriate learning opportunities.

Staff Leadership & Program Accountability

• Assist in providing clarity regarding roles responsibilities and expectations within the program.
• Support the consistent interpretation and application of organizational policies and collective agreements.
• Participate in workplace reviews investigations and resolution processes as required.
• Contribute information and analysis related to practice standards documentation and program compliance during workplace investigations or labour matters.
• Contribute to establishing and reinforcing performance expectations related to quality documentation and professional conduct.
• Provide input into performance management processes where program standards compliance or training needs are identified.
• Encourage participation in quality improvement and accountability initiatives.

Community Relations & Strategic Partnerships

• Build and maintain strong working relationships with Kómoks First Nation ensuring respectful collaboration ongoing communication and alignment with Indigenous governance and priorities.
• Maintain consistent engagement at relevant community tables inter-agency meetings and sector forums related to crisis response and mental health.
• Represent the program in alignment with organizational values cultural humility and accountability.
• Develop and sustain partnerships with health services emergency services social service agencies and other community stakeholders.
• Support continuity of care through appropriate coordination and information-sharing within privacy and role boundaries.
• Monitor the health of key partnerships and identify emerging relational risks or misalignment.
• Maintain clear role boundaries in community-facing work and route concerns requests and feedback internally for appropriate follow-up.

Collaborative Program Planning & Implementation

• Work in collaboration with the Manager of Program Delivery program leadership to identify and prioritize program improvements based on data audits and community feedback.
• Contribute to structured program planning processes including evaluation refinement of service models and implementation planning.
• Support development of clear action plans for approved program changes.
• Assist in translating program decisions into updated tools procedures training and documentation.
• Support communication of program changes internally and where appropriate externally.
• Monitor implementation of approved changes and identify areas requiring adjustment.
• Provides vacation and leave coverage for the Manager of Program Delivery

This is an evolving role; job duties may be subject to change as we learn from the implementation of the program.

Qualifications

Education & Experience

• Post-secondary education in social work public health Indigenous studies community development human services or a related field; or an equivalent combination of education relevant professional experience and/or lived experience.
• 5-7 years progressive leadership experience in mental health and/or substance uses services including community-based or crisis response environments.
• 5-7 years demonstrated experience supervising staff within a unionized environment and working in alignment with collective agreements.
• Experience operating within a unionized workplace including familiarity with labor relations processes and organizational policy application.
• Proven experience providing leadership direction and accountability within multidisciplinary or cross-functional teams.
• Demonstrated experience in inter-agency collaboration and cross-sector coordination.
• Strong ability to build and maintain respectful trust-based relationships with diverse communities service providers and system partners.
• Experience preparing written summaries briefing notes funder reports or narrative documentation that synthesize program data and stakeholder feedback.
• Demonstrated ability to navigate complex or sensitive workplace and community-facing situations.
• Working knowledge of privacy legislation human rights law and ethical information-sharing practices.

Personal Attributes & Leadership Approach

• Reflective self-aware and open to feedback and continuous learning.
• Emotionally steady and able to remain grounded when navigating tension competing expectations or public accountability.
• Organized and able to maintain consistent follow-through on stakeholder engagement and communication commitments.
• Collaborative and comfortable working in peer leadership structures where clarity of role is essential.
• Demonstrated commitment to equity social justice and community-informed approaches to service delivery.
• Integrity-driven with strong professional boundaries and ethical engagement practices.
• Demonstrated commitment to social justice principles and practices including harm reduction anti-racism decolonization combating stigma related to drug use HIV hepatitis C and challenging gendered oppression ableism homophobia and transphobia.

Job Specifics

• Schedule: 37.5 hours/week. This role operates primarily in-office with a hybrid work arrangement of approximately four days on-site and one day remote subject to change based on program and operational needs.
• Pay: $83947.50 annually (equivalent to $43.05 hourly rate) per the HEABC pay grid for excluded managers.
• Term: Ongoing- Subject to funding.
• Reporting: This position reports to the Director of Culture and Community Services
• Union: AVI is a union environment under the Collective Agreement: HEABC & Health Services & Support Community Subsector Association and this role is an Excluded Position.
• Benefits: This position will be eligible for extended health life and AD&D on the 1^stof the next month that starts after this position begins. AVI pays for the entire cost of the plan on behalf of its staff.
• Pension: This position is immediately eligible to join the Municipal Pension Plan. Currently AVI contributes an additional 9.31% towards your pension account.
• Other Perks: This position gets 8% vacation (equivalent to 4 weeks prorated for part time) has a Sick Bank of 6.9%. Sick and Vacation Banks are both accessible after your first 3 months at AVI.
• Hours of work days off and work area may be subject to change.

AVI is committed to equity and diversity and we strongly encourage applications from but not limited to folks who identify as Indigenous Persons persons of colour racialized persons living with a disability persons who use/d drugs persons with experience of sex work persons who live with HIV and/or hepatitis C and persons representing diverse genders and sexualities.

Accommodation is available on request for candidates taking part in all aspects of the selection process.

We would like to thank all those that apply but only those selected for an interview will be contacted.