Lead complex challenges. Elevate engineering standards. Become our Principal Engineer for Managed IT!

Were looking for a confident highly capable Principal Engineer to join our growing Managed IT function. If youre driven by solving complex technical problems strengthening engineering standards and helping customers run secure stable modern environments this could be your ideal next step.

Youll combine deep handson expertise with clear practical guidance for our teams and customers. Working closely with colleagues across Managed IT Cloud Security and Service Management youll play a critical role in shaping our technical direction while supporting the delivery of resilient secure managed services.

About the role

As our Principal Engineer for Managed IT youll be the senior technical authority across our Managed IT estate. Youll lead on complex escalations steer architectural decisions and ensure our customers environments align with our Position of Good (PoG).

This role blends technical leadership deep-dive problem solving and environment transformation. Youll act as an escalation point for operational teams support remediation and uplift work across customer estates and help refine the standards and frameworks that underpin everything we deliver.

Hybrid working is supported with some travel to Intercity offices and customer sites when needed.

What youll be doing as a Principal Engineer

• Act as the technical authority for complex endpoint infrastructure and platform challenges.
• Lead investigations into major or recurring incidents providing clear rootcause analysis.
• Shape and maintain our engineering standards and Position of Good (PoG).
• Guide operational teams through troubleshooting architecture decisions and best practice.
• Support the transformation and remediation of customer environments including identity endpoint and Microsoft 365 modernisation.
• Strengthen security and resilience across managed estates including identity access and baseline controls.
• Identify recurring patterns and recommend meaningful engineering improvements.
• Produce clear documentation runbooks and handovers to ensure smooth BAU transitions.
• Collaborate with Cloud Security Professional Services and Service Management to deliver consistent highquality services.

Working style

• Some travel to customer sites and Intercity offices as required.
• Hybrid working supported.
• Periods of focused technical work at a computer.
• Ideal for someone who enjoys autonomy variety and solving complex engineering challenges.

What youll bring

Were looking for someone with deep technical capability a structured approach and a calm confident presence when tackling difficult problems.

Technical experience

• Strong handson experience across Microsoft Entra ID hybrid identity conditional access and privileged access models.
• Deep understanding of Microsoft 365 (Exchange Online SharePoint Online Teams OneDrive) and tenantlevel governance.
• Expertise with Intune and modern endpoint management across Windows 10/11 with exposure to macOS iOS and Android.
• Strong background in Windows Server Active Directory DNS DHCP and hybrid Azure infrastructure.
• Solid networking fundamentals routing firewalls VPN segmentation and wireless principles.
• Proven experience implementing security baselines identity controls and platform hardening.
• PowerShell scripting and automation capability plus experience with RMM/monitoring tools.
• Broad troubleshooting experience across complex IT estates ideally within an MSP environment.

Experience

• Minimum 7 years in Managed Services or complex enterprise environments.
• Handson experience resolving multilayered infrastructure and platform issues.
• Exposure to environment remediation technical uplift or transformation projects.
• Certifications useful but strong practical experience is the priority.

Personal qualities

Wed love to meet someone who is:

• A clear confident communicator who can simplify complexity.
• Calm structured and methodical under pressure.
• Customerfocused friendly and approachable.
• Analytical curious and proactive in improving services.
• A collaborative team player who brings energy and initiative.
• Organised diligent and thoughtful in documentation and handovers.

What we offer

• 33 days holiday (including bank holidays) rising with service.
• Annual pay reviews.
• Holiday buy scheme.
• Allcompany bonus.
• Death in service cover.
• Employee assistance programme.
• Company pension.
• Active social calendar.
• A strong focus on developing our people.

Intercity Technology provides reliable and secure technologies in communications cloud and managed services with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion expertise and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far:

• Customer Net Promoter Score of 92
• Gold Award Investors in People Accreditation
• Employer of the Year 2025 - British Business Excellence Award
• Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills experience and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions all successful candidates will be subject to pre-employment checks so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner for more information please see our privacy policy on our website.