Business Communications Senior Advisor

Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule (three days per week): Bloomfield CT Chattanooga TN Denver CO St Louis MO or Scottsdale AZ.

This position is responsible for managing the communications strategy planning and delivery for internal provider-facing teams and providers relevant to strategic complex highly visible initiatives that affect health care providers including affordability projects ancillary partnerships integrations growth platform and line of business-driven strategic initiatives.

Responsibilities

• Assess initiatives outlining dependencies risks mitigation options tactics timelines resources and costs.
• Participates in project meetings as a provider communication subject matter expert.
• Advises and works alongside senior leaders and key matrix partners to build optimal provider-focused strategies.
• Maintains thorough understanding of business/program goals objectives impacts and processes in order to offer unique provider communication solutions.
• Develop and lead internal and external provider communications strategy plan and tactics for complex highly visible initiatives including affordability projects ancillary partnerships mergers acquisitions integrations growth platform and LOB-driven strategic imperatives.
• Plan a wide variety of communications such as letters flyers quick reference guides presentations newsletter articles emails FAQs talking points etc.
• Build enhanced plans and tactics that engage and prepare provider-facing employees to educate providers.
• Collaborate with program leadership and the cross-audience communications teams (e.g. client customer Sales Service Ops Digital) to build integrated communications plans are complementary.
• Collaborate with internal partners such as Provider Communications team members and Creative Services to ensure communication development objectives are met.
• Ensure all communications and materials are consistent with the Cigna text standards brand and culture and meet national and state legal and regulatory requirements.
• Manage mail list and communication review to secure required sign-offs.
• Manage multiple projects simultaneously.
• Monitor and evaluate results of communications programs to adjust and change course as needed.
• Work with senior leaders and business SMEs to develop internal and external communication strategies and tactics to mitigate or deescalate complex or adverse provider experience issues that create noise and impact Cignas service channels or teams.
• Perform other duties as assigned or identified.

Minimum Requirements

• High School Diploma
• Bachelors degree in communications marketing or related discipline or equivalent work experience.
• 8 years of experience in health care communications or a related field.
• Broad business knowledge of the health care services industry.
• Experience developing communication strategies and positioning platforms.
• Experience evaluating business objectives and audiences needs to develop communications plans and appropriate tactics.

Preferred Requirements

• Experience with government business strongly preferred.
• Strong project management communication and presentation skills.
• Strong writing and proofreading skills.
• Ability to connect people and bring resources together to get things done.
• Ability to work independently and proactively using critical thinking and problem-solving skills.
• Ability to prioritize multiple projects in a fast-paced environment to meet deadlines.
• Strong business acumen.
• Strong peer and senior leader relationship management skills to foster collaboration value others perspectives negotiate influence and gain support and buy-in.
• Comfortable with being accountable for high-priority high-visibility communications.
• Proficiency in Microsoft Office applications.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs click here.

About The Cigna Group

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.