Field Service Engineer

Introduction to the job

As our Field Service Engineer you will be part of a team of engineers who help our Customer Support (CS) organization install repair and maintain ASML systems at customer sites. You ensure that our chipmaking systems work as they should and be part of the technology innovation thats moving the world forward.

Role and responsibilities

Youll be a technical expert who will work with coworkers customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer.

Youll report to the Site Manager but youll also be part of the larger Customer Solutions & Support sector where the in-fab installation and optimization of ASML products happens.

As a Field Service Engineer youll:

• Install equipment at customers locations including equipment with new features unload components inspect for damage assemble align and test.
• Analyze applicability accuracy and adherence to design specifications.
• Evaluate and diagnose problems and make appropriate repairs escalating when necessary.
• Answer customer questions and assist customers in a professional manner.
• Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
• Perform administrative and coordination duties including pass-downs work orders field service reports system problem reports and monthly reports. Prepare written technical reports on an independent basis.
• Provide appropriate support and assistance to less experienced ASML personnel as necessary.

Education and experience

To help us tackle the technical challenges we face youll need experience working on high-tech products and with complex processes. As a Field Service engineer youll need:

• Bachelors degree in an Engineering field or equivalent combination of education skills and experience.
• 1 years working experience in a relevant field preferred.
• Knowledge of semiconductor industry vacuum system or plasma is preferred.

Skills

To thrive in this job youll need the following skills:

• Work according to a strict set of procedures within the provided timelines.
• Knowledge of Safety Procedures
• Mechanical aptitude and knowledge of pneumatics hydraulics electronics and semiconductor processes and relevant software.
• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Must be able to read and interpret data information and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization quality efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identify bottlenecks and drive improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open clear concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager co-workers and customer.

Other information

This position requires access to controlled technology as defined in the Export Administration Regulations (15 C.F.R. 730 et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

• This position is based in Dallas / Sherman TX.
• Candidate will start/train in Dallas TX location and work out of the Sherman TX site in the near future.
• Position will require travel up to 30%.
• Position will require access to customer site locations.
• Typically will work 12-hour shifts.
• Ability to work flexible shifts including nights weekends and holidays.
• Willingness to continue learning and growing in a professional environment is necessary.
• Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
• Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.
• Position works under the direction of a Manager Supervisor or Sr. Engineer.

Physical Demand of the job:

• Routinely required to sit; walk; talk; hear; use hands to keyboard finger handle and feel; stoop kneel crouch twist reach and stretch. Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision color vision peripheral vision depth perception and ability to adjust focus.

EOE AA M/F/Veteran/Disability

Need to know more about applying for a job at ASML Read our frequently asked questions.

Skills Tags:

Customer focus (behavior) Diagnostic Testing Electromechanical Engineering Field Services Maintenance Repair Mechanical Engineering Problem Solving Technical Support Troubleshooting Working Independently

Pay scales are determined by role level location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate including but not limited to job-related skills relevant education and experience certifications abilities of the candidate and pay relative to other team members.

The Company offers employees and their families medical dental vision and basic life insurance. Employees are able to participate in the Companys 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information please contact the Recruiter or click on this link Compensation & Benefits in the US.

All new ASML jobs have a minimum application deadline of 10 days.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Need to know more about applying for a job at ASML Read our frequently asked questions.

Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules facilities or conditions which enable an individual with a disability to apply for a job perform the essential functions of a job and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application participate in an interview or otherwise participate in the employee pre-selection process please send an email to to initiate the companys reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASMLs process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.

This position requires access to controlled technology as defined in the United States Export Administration Regulations (15 C.F.R. 730 et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

Need to know more about applying for a job at ASML Read our frequently asked questions.

Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules facilities or conditions which enable an individual with a disability to apply for a job perform the essential functions of a job and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application participate in an interview or otherwise participate in the employee pre-selection process please send an email to to initiate the companys reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASMLs process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.