Service Manager – Helpline (Mental Health)

Hours: 37.5 hours per week (to include some weekends/evenings)

Birmingham MIND is the leading provider of mental health services in Birmingham and the West Midlands. Our vision is Better mental health for all.

We have an exciting opportunity for a Service Manager that is passionate about mental health to lead and manage a mental health Helpline providing advice information and signposting to people experiencing mental health difficulties their families professionals and the wider public.

The Helpline was established in 2020 growing quickly to provide valuable support throughout the pandemic. The helpline now receives over 20000 calls a year from individuals with a range of support needs across Birmingham and Solihull.

Are you a Service Manager with experience in managing a similar service

Looking for a role that is varied challenging and rewarding

Our ideal candidate will have previous experience in a similar service an excellent communicator comfortable with liaising with key stakeholders and partners. You will be resilient with the ability to find solutions to problems and think on your feet.

You will have solid experience in leading teams and delivering services.

You will harness your drive and commitment to focus on service quality improvement and development. Working on a service that strives to be the centre of excellence in the delivery of mental health advice and information provision.

You will be comfortable managing a number of competing priorities completing them within the timeframe to a high quality.

Benefits include an attractive defined contribution pension scheme PayCare which offers employees affordable cover for a range of healthcare treatments an Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Birmingham Mind is extremely proud to have a diverse workforce that is reflective of the communities that we work with. We strongly encourage applications from individuals with lived experience of mental health challenges as their perspectives enrich our teams. We are also committed to changing the ethnic diversity of our management team and particularly encourage applicants from minority communities to apply for this role.

Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and therefore are unable to offer visasponsorshipfor this position.

Our people are key to the success of the organisation and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.

The closing date for applications is Friday 10th April 2026

Interviews will take place on Wednesday 22nd April 2026

INDAD

Founded in 1962 we are a Registered Charity and Company Limited by Guarantee proudly affiliated withMind. Our long history reflects our ongoing commitment to supporting people experiencing poor mental health and you can explore this journey in ourA History of Birmingham Mindbooklet.

At the heart of everything we do are our people-centred individualisedservices. We believe passionately that everyone deserves a life that is meaningful fulfilling and allows them to reach their full potential.

Collaboration is central to our approach. We work closely with the NHS local organisations communities and partners to deliver services that make a real difference while actively challenging the stigma that surrounds mental health.

Joining our team means becoming part of a supportive values-driven organisation where your work directly impacts lives and helps create a more inclusive understanding community.

Check out our Visions and Values page on our website.