FLEX Director, Hardware Asset Management

This is a temporary position.

JOB SUMMARY The Director Hardware Asset Management (HAM) is a senior enterprise-wide leader responsible for defining and operationalizing a globally consistent hardware asset management program that governs the full lifecycle of physical IT assets across regions. This role spearheads global HAM strategy governance process standardization and performance management to improve lifecycle visibility optimize utilization and cost reduce operational risk and ensure audit readiness. The Director HAM leads a multidisciplinary globally aligned team of hardware asset management subject matter experts and partners closely with Finance Procurement Information Security Compliance and Operations to deliver scalable repeatable outcomes across distributed locations and asset populations.

Key Responsibilities

Global Program Ownership: Provide strategic and operational leadership for the global Hardware Asset Management program ensuring alignment with enterprise IT finance procurement and risk management objectives.

Governance & Compliance:

Establish and enforce global HAM governance frameworks policies and controls that meet audit regulatory cybersecurity and financial compliance requirements across regions.

Enterprise Lifecycle Management: Own the global lifecycle of hardware assetsfrom planning and acquisition through deployment utilization recovery reuse and retirementensuring data integrity and traceability throughout.

Process Standardization at Scale: Design and operationalize standardized HAM processes that are scalable repeatable and consistently adopted across geographically distributed locations.

IT Asset Disposition (ITAD): Direct global ITAD strategy and execution including vendor oversight secure data sanitization environmentally responsible e waste management and compliance with regional regulations.

Stakeholder & Executive Engagement: Serve as the primary enterprise point of contact for hardware asset matters advising senior leaders and supporting global initiatives such as device refresh programs office expansions or closures and mergers and acquisitions.

Technology Enablement: Partner with IT platform infrastructure and operations teams to enhance global asset tracking capabilities through automation system integrations and discovery tools.

Reporting & Insights: Provide executive level dashboards and insights that deliver global visibility into inventory accuracy lifecycle status cost recovery utilization and risk exposure.

People Leadership: Lead mentor and develop a global HAM leadership team and functional specialists fostering a culture of accountability continuous improvement and operational excellence.

CANDIDATE PROFILE

Education and Experience Required: Bachelors degree in Information Technology Supply Chain Business Administration or a related discipline; or equivalent combination of education and experience.

10 years of experience in Hardware Asset Management or broader IT Asset Management roles. 3 years of experience leading asset management teams or a functional area ideally in distributed or multi-region operations

Deep knowledge of asset lifecycle management ITAD strategies logistics and warehousing operations

Experience using asset management tools and CMDB platforms (e.g. ServiceNow Flexera Lansweeper Strong understanding of audit standards regulatory compliance and IT operational frameworks

Preferred: Masters degree and/or certifications such as CHAMP CITAM CSAM ITIL or ISO/IEC 19770.

Experience operating in a global organization with distributed asset operations and vendors.

Background in data analytics automation and process optimization for asset tracking and lifecycle reporting

Familiarity with sustainability ESG reporting and circular IT strategies.

Proven experience managing vendor relationships for hardware logistics warehousing or ITAD partners.

CORE WORK ACTIVITIES

Key Responsibilities Global Program Ownership: Provide strategic and operational leadership for the global

Hardware Asset Management program ensuring alignment with enterprise IT finance procurement and risk management objectives.

Governance & Compliance: Establish and enforce global HAM governance frameworks policies and controls that meet audit regulatory cybersecurity and financial compliance requirements across regions.

Enterprise Lifecycle Management: Own the global lifecycle of hardware assetsfrom planning and acquisition through deployment utilization recovery reuse and retirementensuring data integrity and traceability throughout.

Process Standardization at Scale: Design and operationalize standardized HAM processes that are scalable repeatable and consistently adopted across geographically distributed locations.

IT Asset Disposition (ITAD): Direct global ITAD strategy and execution including vendor oversight secure data sanitization environmentally responsible ewaste management and compliance with regional regulations.

Stakeholder & Executive Engagement: Serve as the primary enterprise point of contact for hardware asset matters advising senior leaders and supporting global initiatives such as device refresh programs office expansions or closures and mergers and acquisitions.

Technology Enablement: Partner with IT platform infrastructure and operations teams to enhance global asset tracking capabilities through automation system integrations and discovery tools.

Reporting & Insights: Provide executive level dashboards and insights that deliver global visibility into inventory accuracy lifecycle status cost recovery utilization and risk exposure.

People Leadership: Lead mentor and develop a global HAM leadership team and functional specialists fostering a culture of accountability continuous improvement and operational excellence.

Expected Outcomes Global Asset Optimization: Improved lifecycle visibility and utilization of hardware assets across all regions reducing excess inventory and loss.

Consistent Compliance: Enterprisewide adherence to audit regulatory cybersecurity and financial control requirements with defensible accurate asset data.

Cost Savings & Value Recovery: Measurable cost avoidance and recovery through effective reuse disposition and lifecycle optimization on a global scale.

Operational Consistency: Standardized HAM processes embedded and adopted across regions enabling predictable and scalable operations.

Sustainability Impact: Increased asset recovery reuse and environmentally responsible disposition aligned with corporate sustainability and ESG objectives.

High Performing Global Team: A mature globally distributed HAM organization capable of supporting largescale enterprise initiatives and future growth.

CANDIDATE PROFILE

Education and Experience Required:

Bachelors degree in Information Technology Supply Chain Business Administration or a related discipline; or equivalent combination of education and experience.

8 years of experience in Hardware Asset Management or broader IT Asset Management roles. 3 years of experience leading asset management teams or a functional area ideally in distributed or multi-region operations

Deep knowledge of asset lifecycle management ITAD strategies logistics and warehousing operations

Experience using asset management tools and CMDB platforms (e.g. ServiceNow Flexera Lansweeper Strong understanding of audit standards regulatory compliance and IT operational frameworks

Preferred: Masters degree and/or certifications such as CHAMP CITAM CSAM ITIL or ISO/IEC 19770.

Experience operating in a global organization with distributed asset operations and vendors.

Background in data analytics automation and process optimization for asset tracking and lifecycle reporting

Familiarity with sustainability ESG reporting and circular IT strategies.

Proven experience managing vendor relationships for hardware logistics warehousing or ITAD partners.

CORE WORK ACTIVITIES

Strategic Leadership and Governance Define the global HAM strategy and multi-year roadmap aligned to enterprise IT finance procurement and risk objectives.

Establish and maintain global HAM governance frameworks decision rights standards and controls to ensure consistency across regions.

Lead and influence hardware asset financial planning processes including budgeting forecasting and spend analysis to enable informed governance financial transparency and cost optimization at scale.

Set measurable performance expectations (KPIs/SLAs) for lifecycle accuracy inventory integrity and disposition outcomes and ensure enterprise adoption.

Ensure alignment to organizational IT Asset Management policy and standards including hardware and software standards that form the broader ITAM policy framework.

Operational Excellence & Process Implementation Build and operationalize standardized HAM processes globally to enable scalable execution across distributed locations stockrooms and support models.

Drive inventory integrity through physical and logical reconciliation practices tagging standards and governance of warehouse/stockroom operations across regions.

Improve end-to-end lifecycle visibility to reduce shrinkage optimize inventory levels and minimize underutilization through measurable process controls and continuous improvement.

Partner with platform and operations teams to enhance lifecycle workflows (request/receive/deploy/support/reclaim/dispose) and ensure consistent data onboarding and status management.

Lifecycle & Disposition Management

Own the full global lifecycle of IT hardware from acquisition through retirement ensuring consistent lifecycle definitions milestones and traceability. Direct secure compliant

IT Asset Disposition (ITAD) execution globally including vendor oversight e-waste handling and verified data sanitization practices.

Track and optimize asset recovery and reuse outcomes including cost avoidance redeployment and recovery value to maximize ROI while reducing environmental impact.

Managing Work Projects and Policies Lead global program planning and execution across priorities such as lifecycle standardization stockroom governance tool/process modernization and major enterprise initiatives impacting hardware assets

Establish and maintain policy-aligned procedures that govern asset handling traceability and compliance requirements ensuring they are implemented consistently across regions.

Provide program-level oversight for platform changes impacting HAM processes (e.g. workflow updates data migrations integrations) ensuring governance and operational readiness.

Team Building and Leadership Lead mentor and develop a multidisciplinary HAM organization including functional leads and specialists responsible for lifecycle operations architecture and disposition outcomes.

Build a culture of accountability operational rigor and innovation; establish training and upskilling plans to sustain global capability and industry alignment.

Provide clear direction performance expectations and career development pathways for HAM roles and regional stakeholders supporting global execution.

Risk Compliance and Audit Readiness

Maintain global asset data integrity and traceability to meet internal control audit and regulatory requirements across regions and asset populations.

Ensure hardware lifecycle practices align with cybersecurity privacy and financial controls including secure handling and verifiable disposition practices.

Serve as the HAM leader during internal and external audits coordinating evidence collection remediation actions and sustained control adherence.

Partner across control owners and stakeholders to support enterprise control scope that may include areas such as asset inventory change management alignment software end-of-life dependency impacts and hardware removal controls

Reporting and Insights Develop and maintain global dashboards and executive reporting to provide visibility into inventory accuracy lifecycle status utilization cost recovery and process efficiency.

Leverage data to proactively identify process gaps savings opportunities and risk exposures; translate insights into actionable improvement plans.

Establish metrics and measurement frameworks to evaluate program maturity and drive continuous improvement across regions.

Stakeholder Engagement and Collaboration Act as the primary global liaison for hardware asset-related matters across business units shared services and IT functions.

Partner with Procurement Finance Security Compliance and Operations to align policy controls and lifecycle execution across distributed geographies.

Support major enterprise initiatives (e.g. device refresh programs and M&A integrations) by providing governance lifecycle planning and risk mitigation through a HAM lens.

Additional Responsibilities Represent the HAM function in governance councils change boards and steering committees providing executive updates and decision support.

Sponsor strategic projects including asset lifecycle modernization green IT/circular IT initiatives and business continuity planning related to hardware readiness and recoverability

Provide subject matter expertise for asset management platform enhancements integrations and data quality initiatives tied to HAM/CMDB alignment.

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