Senior Front Office Manager Millennium Hilton New York One UN Plaza
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The Millennium Hilton New York One UN Plaza is looking for a Senior Front Office Manager to join our leadership team!
Our 439-room Midtown high-rise is the closest hotel to the United Nations and half a mile from Grand Central Station. Were within one mile of Bryant Park The Morgan Library and Rockefeller Center. Take in unobstructed views of Manhattan and the East River skylines. Our historic Ambassador Grill and iconic lobby are both official New York City Interior Landmarks.
The ideal candidate will have at least 2 years of experience in a front office management role at a similar size property experience managing unionized team members OnQ experience and full availability including nights weekends and holidays.
Shift Pattern: Full availability needed including nights weekends and overnights
Salary Range: $85000 - $90000 / annually
What are the benefits of working with Hilton *
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing
As Senior Front Office Manager you would be responsible for directing and administering Front Office operations.
Specifically you would be responsible for performing the following tasks to the highest standards:
- Manage all Front Office operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation.
- Monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counselling and evaluations and delivering recognition and reward.
- Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly.
- Ensure compliance with Company standards.
- Meet and greet guests and respond to guest inquiries requests and issues in a timely friendly and efficient manner and resolves guest concerns.
- Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
- Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events.
- Complete audit procedures as needed.
- Recruit interview and train team members.
#LI-LG1
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
Hospitality - Were passionate about delivering exceptional guest experiences.
Integrity - We do the right thing all the time.
Leadership - Were leaders in our industry and in our communities.
Teamwork - Were team players in everything we do.
Ownership - Were the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Required Experience:
Senior IC
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
