Administration of Elekta Customer & Partner Portals Intern
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Are you a current Elekta employee
Please click here to apply through our internal career site Find Jobs - Elekta.
Want to join a team with a mission to improve and save lives
We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
Key Responsibilities
1. Communication and Mailbox Support
Manage incoming requests from customers and partners via: (around 15 emails per day). .
Respond to questions about access registration and navigation.
Ensure timely replies (624 hours for customers 824 hours for partners).
2. User Registration and Account Administration
Handle customer registration cases (over 700 yeartodate).
Validate user identity and eligibility.
Create and manage accounts in CLM/myLearning.
Unlock accounts reset passwords support MFA issues.
Guide users through onboarding and first login.
3. Portal Issue Resolution
Support users with issues related to: Portal functionality. Support case visibility. Access to documentation and learning materials. Errors or missing permissions.
Escalate technical issues when necessary.
Provide clear stepbystep instructions to users.
4. Partner Support (EPC)
Manage partner and distributor access.
Coordinate with regional points of contact when needed.
Support usage of: IntelliMax (access setup troubleshooting data visibility). Installed Base and Support Cases modules. FCO access and other partner resources.
Required Skills
Ability to work with user platforms (portals registration systems).
Good organizational skills and ability to handle multiple daily requests.
Strong written communication in English.
Problemsolving mindset and attention to detail.
Customer or partner support experience (nice to have).
Basic understanding of CLM or LMS systems (nice to have).
Required Experience:
Intern
Key Skills
- Campaigns
- Abinitio
- AutoCAD 3D
- Hardware & Networking
- Customer Support
- Arabic
About Company
Helping clinicians treat cancer & brain disorders through precision radiation medicine. Our radiotherapy treatments target the tumour & protect the patient.
