Mortgage Fulfillment Specialist I
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Job Location:
Grand Rapids, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Primary Location: Grand Rapids MI
Employee Status: Full-Time
Workplace Type:Fully On-Site
Who we are:
At LMCU youll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.
About this position:
The Mortgage Fulfillment Specialist I role is primarily responsible for the tracking payment and research of escrow items (taxes insurancePMI) for LMCUs Mortgage portfolio. This role also provides support to the Mortgage Servicing phone queue while demonstratingPRIDECulture The Five Star Service Promise and adhering to investor federal and state regulation.
What youll do:
Tracking/paying escrow items (taxes insurancePMI) to ensure timely payment and protection of LMCUs interest in each property.
Answering Member inquiries about their mortgage orHELOCaccounts via Mortgage Servicing phone queue while adhering to the five star service promise
demonstratingPRIDECulture and staying compliant with investor federal and state regulation.
Researching escrow items (including but not limited to: insurance discrepancies tax delinquencies annual escrow disclosure items) to resolve internal and
external member inquiries.
Responding to/processing escrow change requests such as addition or removal of an escrow account ensuring all necessary documentation is obtained while
staying compliant with investor federal and state regulation.
Daily servicing functions (including but not limited to: processing loan payments and payoffs updating/maintaining servicing system answering email or LiveChat
requests for mortgage information)
Adhere to and champion our core values of curious minds collaborative hearts and continuous excellence.
What youll bring:
One to three years of similar or related experience.
Working knowledge of Symitar Interlinq Freddie Mac ServiceLoans and Fannie Mae SURF.
What youll get:
All Employees: weekly pay and retirement savings options.
Full Time Employees: comprehensive health coverage including medical (with prescription) dental vision HSA match paid parental leave and tuition reimbursement.
To see a full list of our benefit offerings check out this helpful guide!
Have additional questions about the role Email the Talent Acquisition Team at: .
If you lack access to the internet or require an accommodation in the application process please send your resume via mail to P.O. BOX 2848 Grand Rapids MI 49501-2848.
Required Experience:
IC
Key Skills
- Loan Origination
- Sales Experience
- Microsoft Office
- Financial Services
- Customer Service
- Organizational skills
- Communication skills
- Military Experience
- Fair Housing Regulations
- Inside Sales
- Outside Sales
- Word Processing
About Company
At LMCU, we work to help businesses grow, neighborhoods thrive, and to make our communities even better places in which to live and work.
