Support Services Specialist

Support Services Specialist Health Information Management Department Emergency Services Division University of Iowa Health Care Health Care Support Services Building (HSSB)

The Department of Health Information Management at the University of Iowa Health Care is seeking afull-timeSupport Services Specialist. This position will be responsible for medicalrecord activities with primary duties to includereleasing scanning importing and faxing confidential patient medical record information.

This position location is in Coralville IA and eligible to participate in remote work. Remote work must be performed at an offsite location within the State of Iowa. Training will be held ONSITE at the Health Care Support Services (HSSB) building at a length determined by the eligibility will be evaluated upon a satisfactory job training and meeting required performance standards. Successful candidatesmust comply with requirements of the remote work program and related policy work arrangements will be reviewed annually and must comply with theremote work program and related policiesandemployee travel policy when working at a remote candidates will be required to self-disclose any conviction history and will be subject to a criminal background check.

Benefit Highlights

The University of Iowa offers a generous benefits package including paid vacation; sick leave; health dental life and disability insurance options; and generous employer contributions into retirement plans. Complete information regarding the full benefits package may be viewed at: Code: PVD1

Percent of Time: 100%

Schedule: Monday-Friday 12:00-8:30pm Saturday & Sunday 8:00am-4:30pm

Location:Coralville IA

Annual Salary:$42392.00 to commensurate

Key Areas of Responsibility

• Process release of information (ROI) requests for patient protected health information (PHI) for requesters and facilities outside UI Health Care

• Process release of PHI in accordance with State and Federal laws HIPAA Guidelines and UI Health Care policies and regulations

• Record receipt of ROI request and associated activities to process ROI request in Epic Release of Information Tracking System

• Forward ROI requests for PHI to other UI Health Care departments to ensure ROI processing of completed request

• Create audit trail of ROI requests forwarded and completed by other UI Health Care departments who process a portion of ROI request within the Epic Release of Information Tracking System

• Communicate and follow up with clinical departments and providers regarding incomplete or missing medical record documentation

• Answer telephone calls via Avaya phone system

• Accurately scan or import medical record documents into Epic

• Request medical records via Medical Records Tracking System in Epic to include request of records from off-site storage vendors

• Process and respond to Epic MyChart InBasket messages to ROI requests patient questions or complaints forward messages to appropriate departments or divisions for follow-up

• Performs other projects and tasks as assigned

As part of performing the key areas of responsibility and competencies described above staff members are expected to meet reasonable standards of work quality and quantity as well as expectations for attendance established by their supervisor. Staff members are also expected to comply with policies governing employee responsibilities and conduct including those contained in theUniversity Operations Manual.