Technical Support Engineer Adaptive Planning

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Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

The Workday Adaptive Planning Support team is seeking an experienced Support Engineer passionate about tackling complex technical challenges in a fast paced this customer-facing role you will partner closely with our Product Development and Support Analyst teams as an escalation point to deliver creative workarounds and long-term solutions for our global customer base.

You will take ownership of a diverse case queue as part of a global team supporting our Adaptive Planning Suite which may include Financial Planning Reporting and Integration products while ensuring customers receive timely high-touch updates. The ideal candidate brings a background in SaaS support a foundational understanding of programming and proven experience supporting enterprise-grade web applications.

Location & Shift

This role is based in our Warsaw office. We are looking for local candidates or those willing to relocate to the area. To foster collaboration and connection you can expect to work from the office at least 50% of the time.

Standard Shift: 9:00 am 6:30 pm CET.

On-Call: Participation in a global on-call rotation to provide weekend and holiday cover on an occasional basis.

About You

Basic Qualifications

• 5 years experience in a Technical Support related role.

• 2 years experience as a support engineer with an enterprise cloud based software application

• Experience managing highly escalated cases across multiple enterprise customer accounts.

Other Qualifications

• Excellent analytical skills and ability to come up with solutions / workarounds to complex problems

• Excellent written and verbal communication skills combined with the ability to communicate with users at all levels and varying technical ability.

• Proactive empathetic team player who is responsive to customer needs and concerns

• Have attention to detail and deep understanding of support best practices

• Experience collaborating with internal development and/or QA teams acting as a customer advocate.

• Previous experience or knowledge of finance and/or financial planning software applications or integrations

Have these technical skills:

• Working knowledge of Linux SQL DBMS and any of the following: C# or any other programming language

• Working with data formats such as XML and JSON

• Troubleshooting Web Services / APIs

• Troubleshooting full stack web applications

• Using ELK / any log aggregation tool to troubleshoot technical problems

• Attention to detail and accuracy

Additional desirable skills:

• Implementation or support of software integrations

• JavaScript knowledge

Workday Pay Transparency Statement (For Poland Locations Only)

Listed below is the base salary range applicable to this position. Workday pay ranges (and the precise pay offered to the successful candidate) are based on a number of objective criteria such as relevant experience and skills and educational qualifications level of responsibility demands of the role work location and business need. As a part of the total compensation package this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus as well as annual refresh stock grants awarded by Workday Inc. For more information regarding Workdays comprehensive benefits please click here.

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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