Reception Services Coordinator (mwd)

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves:

This position is responsible for coordination of Reception Services across a campus in addition to general reception duties while reporting to the Facilities Manager. You will provide support and leadership of onsite reception teams while ensuring visitor management systems are up to date and visitors are pre-registered coordinating reception teams to ensure all reception desks have adequate cover especially during peak times. This role contributes to JLLs business objectives by ensuring service excellence across campus coordinating service support such as Technicians and Janitorial for resolution of issues ensuring new processes and standards are implemented across sites in conjunction with Program Manager and maintaining JLLs reputation for excellence in corporate real estate services through seamless reception coordination and team leadership as part of overall Facilities Team.

What your day-to-day will look like:

• Perform general reception duties including checking in visitors answering telephone and providing assistance

• Provide support and leadership of onsite reception teams while ensuring visitor management systems are up to date and visitors are pre-registered

• Coordinate reception teams to ensure all reception desks have adequate cover especially during peak times

• Ensure seamless handover to and from security personnel at start and end of shifts while ensuring general condition of reception areas

• Ensure service excellence across campus or region while coordinating service support such as Technicians and Janitorial for resolution of issues

• Ensure new processes and standards are implemented across sites in conjunction with Program Manager

• Coordinate and deliver training to reception teams while providing operational oversight of campus or region

• Act as point of escalation for issues while feeding back to Program Manager where required

• Ensure compliance with EHS requirements and standards while ensuring visitor needs are met if they require additional support or assistance moving around site

Required Qualifications:

• Previous experience working within high-profile corporate environment

• Fluency in English and local language with proficient knowledge of Microsoft Office Pack

• Very high attention to detail with outstanding customer service skills

• Ability and confidence in communicating to customers at all levels both written and verbal

• Ability to maintain professionalism at all times and be ambassador of team

• Excellent team player with want to go above and beyond for each other

• Ability to manage reception area furniture and equipment while making recommendations for improvements

• Capability to set up and maintain relationships with local security teams

Preferred Qualifications:

• Previous reception supervisory experience

• Facilities Management exposure would be beneficial

• Experience coordinating reception teams to ensure adequate coverage especially during peak times

• Background ensuring seamless handover to and from security personnel at start and end of shifts

• Understanding of visitor management systems and pre-registration processes

• Experience coordinating service support such as Technicians and Janitorial for resolution of issues

• Knowledge of implementing new processes and standards across sites in conjunction with Program Manager

• Background coordinating and delivering training to reception teams

Location: Onsite

Jones Lang LaSalle SE

Human Resources

Ihr Ansprechpartner:
Lena Katharina Meiss

Location:

Job Tags:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

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