Front Office Supervisor Locals Only
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Job Location:
Yanbu - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Front office Team Leader you will play a crucial role in ensuring exceptional guest experiences whilst leading and motivating our front office team. You will also:
- Provide leadership and guidance to the front office team fostering a collaborative and goaloriented environment
- Oversee daily front office operations ensuring efficient checkin and checkout processes
- Deliver outstanding customer service addressing guest inquiries and resolving issues promptly and professionally
- Collaborate with other departments to ensure seamless guest experiences throughout their stay
- Train and mentor front office staff promoting their professional development and enhancing team performance
- Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas
- Manage shift schedules and allocate tasks effectively to maximise team productivity
- Handle guest complaints and feedback with empathy and professionalism ensuring timely resolutions
- Implement and maintain standard operating procedures for front office operations
- Assist in managing the departments KPIs and achieving financial targets
- Stay updated on local events and attractions to provide knowledgeable recommendations to guests
Qualifications :
- Proven experience in a front office or reception role within the hospitality industry
- Strong leadership and team management skills
- Excellent customer service orientation with a friendly and professional demeanor
- Ability to work in a fastpaced environment and handle multiple tasks simultaneously
- Strong problemsolving skills and ability to make decisions under pressure
- Exceptional communication and interpersonal skills
- Detailoriented with a focus on accuracy and quality
- Flexibility to work various shifts including weekends and holidays
- Ability to stand for extended periods and assist with luggage if required
Remote Work :
No
Employment Type :
Fulltime
Key Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
