Field Services SME(Subject Matter Expert)
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
What success looks like in this role:
This role will serve as a Subject matter expert leading the delivery of high-quality technical support and services to our clients within the Australian this advanced capacity you will not only troubleshoot and resolve complex technical issues perform system installations and maintenance and provide on-site support to ensure the seamless operation of client IT infrastructure but also drive continuous improvement and innovation across field services practices.
A core responsibility of this role is to champion problem managementidentifying recurring issues conducting root cause analysis and implementing sustainable solutions that enhance service reliability and efficiency. You will lead initiatives to innovate technical processes introduce best practices and foster a culture of ongoing improvement within the team.
As a recognized SME you will provide expert guidance to both clients and internal teams ensuring that evolving needs are met with the highest standards of professionalism and technical excellence. You will mentor and develop junior engineers instilling a mindset of innovation and continuous learning and ensuring the team consistently delivers exceptional customer care.
This role requires a mandatory NV2 AGSVA security clearance.
Skills and Experience:
Proven experience in a Deskside support environment performing fault investigation triaging and resolution.
Experience with desktop support server support hardware network and software installation and troubleshooting.
Experience with supporting a corporate Windows environment
Experience with supporting physical and virtual environments (Desktop and Servers)
Operating system support (Windows 10 & 7 Linux and other operating systems)
Office 365 Outlook exchange and other critical business application support Standalone Support
Printing (installation deployment configuration disposals)
Complex Software installation and troubleshooting
Network (triaging fault diagnostic root cause analysis)
Software and Hardware diagnostic skills and building/upgrading PCs.
You will be successful in this role if you have:
NV1 Security Clearance must have for this role.
Drivers License required.
Motivated and enthusiastic.
Experience in both independent and collaborative environments is essential. A relevant degree in IT or a related field along with industry certifications will be highly regarded.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at . US job seekers can find more information about Unisys EEO commitment here.
Key Skills
- Databases
- System Design
- Cybersecurity
- System Architecture
- Intelligence Experience
- Military Experience
- Requirements Gathering
- Joint Operations
- Curriculum Development
- DoD Experience
- FISMA
- Ant
About Company
Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more
