Banking Operations Analyst Enterprise Capabilities Digital

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Title:

Banking Operations Analyst - Enterprise Capabilities - Digital

Location:

CityScape

What youll do:

As a Banking Operations Business Analyst youll support Enterprise initiatives with the implementation of new products and enhancements to existing products and processes within the Payment and Digital space and act as a Functional SME having a clear understanding of the business needs processes change impact and end user experience. Youll be heavily involved in the testing of new products enhancements and changes engaging with Quality Assurance and subject matter expert teams helping to drive the conversations and observations on the quality of work and the overall success of our testing. Youll partner closely with a cross organizational team to include the operations and product subject matter experts business leadership project management IT partners and vendor partners.

Identify develop and write business unit requirements to support the business units project and define system and functional requirements.
Facilitate meetings designed to produce the results needed; work closely with team members and independently to meet our plan.
Support the project throughout the development and testing efforts and directly support and lead testing joining the SME business experts and project team.
Lead smaller scale business unit efforts (outside of EPMO ran projects) as the functional project lead and prepare summary communications at regular intervals on the projects status. Participate in process improvement initiatives and help drive automation projects which are typically smaller in scale with an IT lead.
Ensure that the teams understand the objectives and that the testing results are either in line with expectations and when they are not; help drive the conversation of what changes are needed and the priority of those changes
Digital Channel Expertise: Strong understanding of Business and Consumer Online Banking platforms digital payments and channel capabilities with a focus on secure scalable and userfriendly solutions.
Client Experience (CX/UX) Mindset: Ability to evaluate and influence digital experiences through a clientcentric lens ensuring usability accessibility and intuitive endtoend journeys are embedded in requirements and testing.
UAT & Quality Leadership: Proven ability to lead and support User Acceptance Testing for digital solutions ensuring functional accuracy positive user experience and readiness for production release.
CrossFunctional Collaboration: Effective partnership with product design operations technology and vendor teams to deliver highquality digital outcomes aligned to business objectives.

What youll need:

3 years of related experience supporting digital banking payments treasury management services project management or IT application support within financial services.
Bachelors degree or equivalent experience
Intermediate knowledge of Business and Consumer Online Banking platforms including digital channel features user administration entitlements payments and integrations with core and ancillary systems is preferred.
Understanding of client experience (CX/UX) principles including usability accessibility and customer journey considerations with the ability to translate business and client needs into functional requirements that improve the enduser experience.
Handson experience supporting and leading User Acceptance Testing (UAT) including test case creation execution coordination with SMEs defect tracking validation of fixes and readiness for business signoff.
Intermediate knowledge of general banking operations including deposit operations loan administration treasury management and/or other commercial banking products and services.
Intermediate knowledge of applicable regulatory and legal compliance obligations rules and regulations industry standards and practices.
Intermediate Experience in documenting workflows processes functional designs and managing a timeline/project task list and testing/implementation effort.
Payments knowledge to include payment types (ACH Wires SWIFT RTP Digital Assets) and file transfer protocol (FTP/SFTP) and API banking (helpful).
Advanced speaking and writing communication skills.

Benefits youll love:
We offer all the important things youd want like competitive salaries an ownership stake in the company medical and dental insurance time off a great 401k matching program tuition assistance program an employee volunteer program and a wellness addition youll have the opportunity to bolster your business knowledge learning the ins and outs of how successful companies operate and manage their finances giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona Alliance Association Bank Bank of Nevada Bridge Bank First Independent Bank and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race sex color religion age nation origin marital status disability protected veteran status sexual orientation gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying please email or call . When contacting us please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation

Required Experience:

Job Title:Banking Operations Analyst - Enterprise Capabilities - DigitalLocation:CityScapeWhat youll do:As a Banking Operations Business Analyst youll support Enterprise initiatives with the implementation of new products and enhancements to existing products and processes within the Payment and Dig...