Support Key Holder

At Theory we create clothes that matter that empower and improve the way we live through exceptional fit fabric and 1997 Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live.

Two decades later we continue to perfect our offering of elevated wardrobe essentials for the ambitious urban man and woman. From sourcing materials from the best mills in the world to the innovation and craftsmanship at our atelier in New Yorks Meatpacking District the integrity of our process is just as important as our final product.

In 2004 Theory was acquired by Fast Retailing spurring international expansion of the brand. Operating 440 stores worldwide today Theory is a New York brand with a global mindset. Our customers dream big achieve goals and aim for perfection. So do we and so do our clothes.

ASupport Key Holderworks within the store management team to help achieve store sales and inventory goals and maximize profitability. The Support Keyholder partners with the management team to ensure a seamless flow between front and back of house. As a key holder you will be responsible for continuously improving and developing management skills taking ownership of the responsibilities assigned by the Store Manager and acting as a role model to the store team.

The Responsibilities:

Business Leader

Demonstrate excellent knowledge of the product to support brand goals

Understand company tools incentives & strategies to support meeting store sales goals

Familiar with product knowledge

Support back of house functions including stock organization shipping/receiving and supply orders per policy & procedures.

Ensure all-inventory transactions are processed accurately and in a timely manner

People Leader

Ensure effective communication between store/operations manager & other team members

Supports ways to keep the team motivated and engaged

Contribute new & innovative ideas to support meeting business goals

Participate in all training and development meetings.

Coach and develop team on FOH/BOH policy and procedures

Provide consistent feedback for accountability to improve performance

Operations Leader

Ensure all functions of the store/whse are maintained to support superior shopping-experiences

Assist in all areas of stock shipping receiving protocols/policies procedures and all related processes inclusive of paperwork

Collaborate with store managers in areas of risk management physical security store cash control and inventory control.

Support store physical inventories with partnership with store manager and operations team.

Identify product concerns and communicate inventory needs to support the business goals

Comply with all point of sale register policy and procedures

Maintain and foster relationships within operations team to support inventory goals

Customer Focus - as related to any in-store presence

Ensure the highest level of customer service to each and all individuals in the store

Collaborate with all team members to support a superior shopping experience

Uphold merchandise standards and maintain visual directive.

Resolve client needs quickly and effectively ensuring overall customer satisfaction

Be present on and off the floor as a Theory Brand Ambassador

The Essentials:

3-4 years prior work experience in a client-centric sales support and/or back of house environment.

Dynamic interpersonal and communication skills both verbal and written

Independent work ethic time management skills

Computer skills to operate point of sale system experiences with teamwork is a plus

Salary range: $18.50/hr - $20/hr*

*The offered salary or salary range is based on several factors including but not limited to overall experience relevant experience education level certifications applicable skills and expertise and location of the position.

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The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer Fast Retailing does not discriminate against applicants or employees because of race color creed religion sex national origin veteran status disability age citizenship marital or domestic/civil partnership status sexual orientation gender identity or expression or because of any other status or condition protected by applicable federal state or local law.