Counter

Colours Inc. is a leading distributor of automotive and industrial coatings providing high-quality products training and service to customers across the region. We pride ourselves on reliable delivery technical expertise and a commitment to helping our customers succeed.

Position Summary:

We are currently seeking a friendly dependable and customer-focused Counter Sales Associate to join our Ephrata PA team. The Counter Sales Representative is responsible for providing exceptional customer service processing sales transactions and supporting customers with product selection and technical assistance at the sales counter. This role serves as a key point of contact for walk-in customers contractors and commercial clients ensuring accurate order fulfillment and a positive customer experience. The Counter Sales Representative supports store operations while contributing to revenue growth and inventory accuracy.

Key Responsibilities:

Greet customers promptly and provide exceptional service.

Assist customers with product selection technical questions and recommendations to meet their project needs.

Process sales transactions accurately including invoicing payments returns and order entry.

Ensure timely and accurate order fulfillment for walk-in customers and phone orders.

Maintain strong product knowledge to effectively communicate features applications and benefits.

Support inventory management by stocking shelves monitoring product levels and communicating low-stock items.

Assist with receiving freight organizing inventory and maintaining an orderly and customer-friendly store environment.

Build and maintain strong customer relationships to drive repeat business and customer loyalty.

Handle customer concerns and resolve issues professionally and efficiently.

Support store operations as needed including answering phones preparing orders and assisting with general administrative

tasks.

Follow company policies safety procedures and operational standards at all times.

High school diploma or equivalent required.

Previous experience in retail counter sales customer service or a similar role preferred.

Strong communication and interpersonal skills.

Ability to learn product knowledge and technical information related to automotive and industrial coatings.

Basic math skills with the ability to accurately process transactions and handle payments.

Strong organizational skills and attention to detail.

Ability to lift and move products up to 75 lbs as needed.

Proficiency in basic computer systems and point-of-sale systems preferred.

Key Competencies:

Customer service excellence

Product knowledge and technical aptitude

Sales support and upselling ability

Attention to detail and accuracy

Strong communication and interpersonal skills

Time management and multitasking

Team collaboration and support

Accountability and reliability