The Service Evaluation & Repair Process (SERP) Team supports both new and current vehicle programs supporting the voice of the customer and dealer in all Engineering design matters by performing timely virtual/CAD serviceability (DPA4) assessments. The SERPS team also protects future warranty spend and Cost of Ownership and supports Ford of Europes essential Commercial and Passenger Vehicle business.
The C3P Serviceability & Ergonomics Specialists are members of this SERP Team and report to the European Serviceability Insurance and Commodity Manager within Upstream Customer Service and is responsible for supporting Program and Commodity teams based in Dunton England and Szentendre Hungary along with the wider global Ford team. This role will require matching a European Time zone (07:30 03:30 GMT)
Responsibilities
Assess serviceability in future product designs
Conduct virtual/CAD assessments on new vehicle designs to assess feasibility and efficiency in servicing vehicle components assemblies systems etc as requested by the Program and/or Commodity teams or as defined by the Program or Unit Requirements Lists (PRL / URL)
Develop study packages using CAD data from Vehicle Program &/or Unit Control Models
Evaluate feasibility to efficiently service the target component assembly or system using virtual simulation tools found within the 3DX &/or Teamcenter platforms
Create a Serviceability Study Assessment Report that documents the results including any access constraints - for humans parts or Essential Special Service Tools (ESST))
Load into Teamcenter (VSS node) service zones (e.g. vehicle lifting zone (Jacking and hoisting) and fluid fill zones)
Participate in virtual GPDS design review events to provide support to the Program &/or Commodity teams during reviews of serviceability issues
Support on-going digital serviceability study calibration development and training sessions
As needed evaluate new software packages to determine their value to the team when performing the most efficient serviceability studies
Generate adhoc studies to support deviation proposals and labour times to support design change requests business cases and Service Cost of Ownership assessments (this requires MEKBY/VCAT training)
Contribute to and maintain Local & Global tracking for:
All global & local Cost per Repair (CPR) targets
Future vehicle Cost Per Repair vs current vehicle
Future warranty cost avoidance targets
Support and deliver a common and efficient global DPA4 assessment process
Qualifications
4-year college degree or equivalent automotive serviceability experience and education
Bachelors degree in engineering Automotive Technology or similar (preferred)
Key knowledge/experience preferred:
5 years of CAD experience (TeamCenter/VisMockup/3DX)
Digital PreAssembly (DPA) experience is a plus
Strong automotive serviceability knowledge
Service experience within a service workshop environment is a plus
Awareness and consideration for health and safety risks and accessibility.
Strong teamwork and collaborative behaviors
Self-starter capable of operating independently and adapting to dynamic needs
Persistent attention to detail
Ability to handle multiple often conflicting priorities
Ability and interest to learn new concepts and technologies
Experience and ability to:
Lead through influence and collaborate across the enterprise
Use data and customer insights to influence strategic decisions
Global experience in working with all regions (NA SA IMG EU etc) is a plus
Proficient in 3DExperience (3DX) and TeamCenter Vis Mockup (TCeVIS) platforms
Proficient in E2KS CAD and CAD visualization tools.
Proficient in Microsoft Office applications (PowerPoint Forms Word Excel etc)
Capability with Mekby labour time development a plus
Familiar with Ford WSM RPO Parts Catalogue Special tools - ESSTs and Warranty data is a plus
Excellent verbal and written communication skills with the ability to communicate effectively with all levels of management in varying areas of the organization (senior leadership cross-functional departments etc)
Ability to simplify and communicate complex processes
Possess strong interpersonal skills demonstrating professionalism in all actions
Collaborative team player focused on building strong relationships
Focused on continuous development of self and others
Ability to work independently forward-thinking
Ability to manage multiple sometimes conflicting priorities
Required Experience:
IC
DescriptionThe Service Evaluation & Repair Process (SERP) Team supports both new and current vehicle programs supporting the voice of the customer and dealer in all Engineering design matters by performing timely virtual/CAD serviceability (DPA4) assessments. The SERPS team also protects future warr...
Description
The Service Evaluation & Repair Process (SERP) Team supports both new and current vehicle programs supporting the voice of the customer and dealer in all Engineering design matters by performing timely virtual/CAD serviceability (DPA4) assessments. The SERPS team also protects future warranty spend and Cost of Ownership and supports Ford of Europes essential Commercial and Passenger Vehicle business.
The C3P Serviceability & Ergonomics Specialists are members of this SERP Team and report to the European Serviceability Insurance and Commodity Manager within Upstream Customer Service and is responsible for supporting Program and Commodity teams based in Dunton England and Szentendre Hungary along with the wider global Ford team. This role will require matching a European Time zone (07:30 03:30 GMT)
Responsibilities
Assess serviceability in future product designs
Conduct virtual/CAD assessments on new vehicle designs to assess feasibility and efficiency in servicing vehicle components assemblies systems etc as requested by the Program and/or Commodity teams or as defined by the Program or Unit Requirements Lists (PRL / URL)
Develop study packages using CAD data from Vehicle Program &/or Unit Control Models
Evaluate feasibility to efficiently service the target component assembly or system using virtual simulation tools found within the 3DX &/or Teamcenter platforms
Create a Serviceability Study Assessment Report that documents the results including any access constraints - for humans parts or Essential Special Service Tools (ESST))
Load into Teamcenter (VSS node) service zones (e.g. vehicle lifting zone (Jacking and hoisting) and fluid fill zones)
Participate in virtual GPDS design review events to provide support to the Program &/or Commodity teams during reviews of serviceability issues
Support on-going digital serviceability study calibration development and training sessions
As needed evaluate new software packages to determine their value to the team when performing the most efficient serviceability studies
Generate adhoc studies to support deviation proposals and labour times to support design change requests business cases and Service Cost of Ownership assessments (this requires MEKBY/VCAT training)
Contribute to and maintain Local & Global tracking for:
All global & local Cost per Repair (CPR) targets
Future vehicle Cost Per Repair vs current vehicle
Future warranty cost avoidance targets
Support and deliver a common and efficient global DPA4 assessment process
Qualifications
4-year college degree or equivalent automotive serviceability experience and education
Bachelors degree in engineering Automotive Technology or similar (preferred)
Key knowledge/experience preferred:
5 years of CAD experience (TeamCenter/VisMockup/3DX)
Digital PreAssembly (DPA) experience is a plus
Strong automotive serviceability knowledge
Service experience within a service workshop environment is a plus
Awareness and consideration for health and safety risks and accessibility.
Strong teamwork and collaborative behaviors
Self-starter capable of operating independently and adapting to dynamic needs
Persistent attention to detail
Ability to handle multiple often conflicting priorities
Ability and interest to learn new concepts and technologies
Experience and ability to:
Lead through influence and collaborate across the enterprise
Use data and customer insights to influence strategic decisions
Global experience in working with all regions (NA SA IMG EU etc) is a plus
Proficient in 3DExperience (3DX) and TeamCenter Vis Mockup (TCeVIS) platforms
Proficient in E2KS CAD and CAD visualization tools.
Proficient in Microsoft Office applications (PowerPoint Forms Word Excel etc)
Capability with Mekby labour time development a plus
Familiar with Ford WSM RPO Parts Catalogue Special tools - ESSTs and Warranty data is a plus
Excellent verbal and written communication skills with the ability to communicate effectively with all levels of management in varying areas of the organization (senior leadership cross-functional departments etc)
Ability to simplify and communicate complex processes
Possess strong interpersonal skills demonstrating professionalism in all actions
Collaborative team player focused on building strong relationships
Focused on continuous development of self and others
Ability to work independently forward-thinking
Ability to manage multiple sometimes conflicting priorities
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