Find your calling at Mercy!

Position Details:

Unit Secretary St. Louis Emergency Department

Full time 36 hours a week

3- 12 hour shifts per week

shift: 11am -11pm

Primary Responsibilities

Patient Flow & Communication

• Serve as the communication hub for the ED by answering calls greeting visitors and assisting patients and families.
• Coordinate patient admissions transfers and discharges with nursing staff and other hospital departments.
• Relay messages quickly and accurately to support timely care.
• Maintain realtime updates on patient status orders and location.

Documentation & Record Management

• Accurately enter patient information charges and documentation into the EHR during the ED visit.
• Maintain confidentiality and comply with HIPAA and privacy regulations.
• Organize and distribute medical documents and correspondence.
• Route all medical record requests to the appropriate department.

Scheduling & Coordination

• Schedule tests consults procedures and followup appointments per provider orders.
• Resolve scheduling conflicts and communicate changes promptly.
• Provide patients with instructions and reminders for upcoming appointments.

Operational & Clerical Support

• Monitor and maintain inventory of office and clinical supplies.
• Coordinate equipment repairs or maintenance with the appropriate teams.
• Assist patients with billing questions and insurance inquiries while collaborating with billing staff.
• Audit patient charges for accuracy and report discrepancies.
• Perform additional duties as assigned to support ED operations.

Qualifications

Required

• High school diploma or equivalent.
• Experience with computers data entry and electronic systems.
• Strong customer service skills and comfort interacting with the public.

Preferred

• Clerical experience in a healthcare or emergency department setting.
• Training or coursework related to medical administration.
• Knowledge of medical terminology clinical workflow and HIPAA regulations.

Why Mercy

From day one Mercy offers outstanding benefits - including medical dental and vision coverage paid time off tuition support and matched retirement plans for team members working 32 hours per pay period.

Join a caring collaborative team where your voice matters. At Mercy youll help shape the future of healthcare through innovation technology and compassion. As we grow youll grow with us.