Non-Technical Business Systems Analyst 3

Warren, OH - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Manufacturing

Job Summary

Role Purpose

Deliver hands-on operational and technical support for enterprise learning platforms focusing on system stability platform changes and user assistance. Support includes LMS-to-LMS migration data validation and platform stabilization with an emphasis on execution rather than ownership or migration leadership.

Key Responsibilities-

Platform Administration & Support
Support day-to-day administration of enterprise LMS/LXP platforms (e.g. Cornerstone Degreed Workday)
Configure courses curricula assignments audiences and learning paths
Perform quality checks on content metadata and learner experience
Provide Tier 2 support for platform issues; troubleshoot and escalate as needed
Operational Execution
Assist with content uploads testing and validation (SCORM/xAPI)
Support release testing regression testing and post-release verification
Execute configuration changes based on defined requirements
Help burn down operational backlogs (tickets cleanup reporting requests)
Data Reporting & Integrations (Support-Level)
Run and validate standard LMS/LXP reports
Support data checks related to completions assignments and user access
Assist with Workday user file validation and issue identification (no ownership of integration design)
Document issues and patterns for escalation to IT or vendor
Vendor & Stakeholder Support
Work with platform vendor support teams on tickets and defects
Support internal stakeholders (L&D HR IT) by answering platform questions
Document solutions FAQs and standard operating procedures

Required Skills & Experience

5 years supporting enterprise LMS/LXP platforms
Bachelors degree in Leanring or equivalent years of experience and lesser degree
Strong understanding of LMS administration learning assignments and reporting
Experience working with SCORM/xAPI content
Comfortable working from defined requirements and processes
Strong documentation and communication skills
Experience with Cornerstone Degreed or Workday
Familiarity with ServiceNow or ticketing workflows

Experience supporting platform upgrades or stabilization periods

What are the top 3 Skills this candidate must have System User Testing Data Validation Documentation

What type of personality performs best within your team given the overall environment and workplace dynamic (energetic heads down process driven etc.) Adaptability strong team orientation and effective communication.

Required Experience:

Role PurposeDeliver hands-on operational and technical support for enterprise learning platforms focusing on system stability platform changes and user assistance. Support includes LMS-to-LMS migration data validation and platform stabilization with an emphasis on execution rather than ownership or ...