Part-Time Shelter Support Worker Community Care ( Day), YWCA Arise

• Provide individualized support during program activities including emotional support safety planning de-escalation crisis intervention and brief counselling as needed.
• Assist with meal services by supporting meal set-up service and clean-up to ensure access to nutritious and culturally diverse food.
• Document program activities participant engagement incidents and outcomes in accordance with organizational and funder requirements.
• Support participants in accessing health care mental health supports income assistance housing services and other community resources in collaboration with assigned case managers.
• Develop facilitate and support group clinical recreational and life-skills programming across shelter programs.
• Model and reinforce community norms related to safety inclusion harm reduction and mutual respect.
• Accepts shift coverage requests via YWCA Toronto staffing phone and transitions between shelter sites in a timely and professional manner to ensure continuity of services and operational coverage

• General knowledge of an academic or technical discipline normally acquired through the completion of a college diploma (example: Social Service Work Community Service Work) Cases for equivalency will be accepted.
• 1-3 years experience working in a diverse direct service setting for participants that range from youth to seniors who have experienced impacts of poverty violence/trauma mental health/substance use or concurrent disorders and other sources of marginalization or oppression
• Demonstrated experience in cultivating leadership within groups and developing dynamic and innovative programming
• Supportive counseling and group-work approach that is flexible client-centred and strengths-based
• In-depth knowledge of the dynamics of gender-based violence and trauma within an anti-oppression framework
• Working knowledge of the Toronto Shelter Standards Residential Tenancies Act Mental Health Act and Ontario Human Rights Code
• Excellent crisis intervention and conflict mediation skills
• Ability to deliver culturally sensitive services
• Very good knowledge and understanding of community resources
• Fluent in MS Office internet and client management software
• Excellent oral and written communication
• Knowledge of a second language or culture an asset
• Valid drivers license and access to a vehicle with 2-million-dollar liability is an asset
• This position requires travel within the Toronto area on a frequent basis utilizing the most economical mode of transportation.

• Comprehensive Medical Vision and Dental Coverage
• Life Insurance and Long-Term Disability Benefit
• Multi-Sector Pension Plan: Employers contribution of 5.75% and Employee Contribution of 3.25%
• Time off: Starts with 20 Vacation Days 1.5 Days Per Month Sick Leave 12 Paid Holidays Health Promotional Days and 4 Float Days
• Other Benefits: Child Care Benefits Maternity/Parental Leave Supplementary Employment Benefits Educational/Sabbatical Leave and Financial Assistance for Professional Development

YWCA Toronto transforms lives. As the citys largest multi-service womens organization we help women and gender diverse people escape violence move out of poverty and access safe affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Torontos COVID-19 Vaccination Policy all YWCA Toronto employees students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender-diverse people of all races ethnic origins religions abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process upon request to applicants with disabilities. If contacted please advise us if you require any accommodation. While we thank all candidates for their interest only those selected for an interview will be contacted.

YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

YWCA Toronto is a Scent-Sensitive Workplace.