Roles & Responsibilities
The Rotating Shift Technician is responsible for supporting 247 data centre operations ensuring the reliability safety and continuity of all Mechanical & Electrical (M&E) critical infrastructure and facilities systems in accordance with approved procedures service level agreements (SLAs) and safety requirements.
Perform continuous monitoring routine patrols and inspection of data centre infrastructure critical facilities and associated equipment.
Manage day-to-day maintenance coordination and escalate any critical troubleshooting requirements that needs to be conducted by manufacturers.
Conduct routine checks of M&E and critical systems performance.
Record and report daily operating conditions abnormalities and system status.
Supervise and oversee OEMs subcontractors and service vendors performing works on electrical mechanical fire and critical facilities systems.
Ensure all vendors deliver competent safe and quality services in compliance with contractual obligations site rules and safety requirements.
Coordinate and monitor scheduled and ad-hoc vendor activities ensuring proper documentation and work completion.
Promptly respond to incidents alarms and emergency situations.
Execute incident escalation in accordance with approved escalation matrices and emergency response procedures.
Provide standby and emergency support when activated including shift stand-in or additional coverage as required.
Ensure proper handover and takeover of duties during shift changes.
Carry out duties that comply with approved SOPs (Standard Operating Procedures) MOPs (Method of Procedures) and EOPs (Emergency Operating Procedures).
Carry out all work strictly in accordance with site processes operational governance and safety regulations.