Quality Control Officer (Data Centre)

Key Responsibilities

1. Quality Assurance & Process Compliance

• Review and ensure all FM processes SOPs EOPs workflows and checklists comply with ISO standards client requirements and industry best practices.
  

• Validate that operational activities align with approved procedures and the QMS framework.
  

• Assist in the preparation implementation and improvement of quality assurance policies and guidelines.
  

2. QMS Support & Continuous Improvement

• Support the Quality Manager in maintaining ISO 9001 ISO 14001 ISO 45001 and SS 564 documentation and compliance.
  

• Participate in QMS reviews gap analysis and process enhancement initiatives.
  

• Coordinate change management for document revisions version control and procedural updates.
  

3. Audit & Compliance Monitoring

• Assist in planning and conducting internal audits compliance assessments and vendor audits.
  

• Track audit findings NCRs and corrective/preventive actions (CAPA) to ensure timely closure.
  

• Verify vendor service reports statutory compliance certificates and maintenance documentation.
  

4. Data Validation & Performance Monitoring

• Analyse FM performance metrics such as PPM completion incident response times SLA compliance energy consumption downtime and operational trends.
  

• Validate accuracy of CMMS/CAFM entries inspection logs permit-to-work records and maintenance data.
  

• Prepare QA dashboards and reports for management and clients.
  

5. Vendor & Contractor Assurance

• Ensure vendor processes method statements competencies and documentation meet QA expectations before work execution.
  

• Conduct random checks to ensure alignment to contract specifications and safety requirements.
  

• Review and ensure close-out of service reports service quality issues and material compliance.
  

6. Incident & Risk Governance

• Support root cause analysis for incidents faults and non-conformances.
  

• Track incident trends and recommend preventive measures.
  

• Maintain accurate records for incident reports near-miss logs and risk registers.
  

7. Documentation & Reporting

• Maintain QA records audit logs compliance matrices risk logs and QMS documents.
  

• Prepare weekly/monthly QA reports highlighting issues recurring gaps audit results and corrective actions.
  

• Ensure documentation readiness for client audits certification audits and regulatory inspections.
  

Requirements

Qualifications

• Diploma/Degree in Mechanical Electrical Facilities Management Quality or related engineering disciplines.
  

• ISO 9001 Internal Auditor or Lead Auditor certificate is an advantage.
  

• Familiarity with TIA-942 SS 564 SS 553 SS 568 and DC/mission-critical standards is beneficial.
  

Experience

• 24 years of experience in FM building services QA/QC industrial operations or critical infrastructure.
  

• Experience in data centres or mission-critical facilities is preferred.
  

• Knowledge of key M&E systems (GRUPS generator chillers switchgear CRAC/CRAH BMS) is desirable.
  

Skills

• Strong analytical and documentation skills.
  

• High attention to detail and accuracy.
  

• Able to identify gaps in processes and propose improvements.
  

• Effective communicator with technicians engineers vendors and clients.
  

• Proficient in MS Office CAFM/CMMS and quality reporting tools (Power BI is a plus).